Hello,*My name is Elena and I represent TweakBit. *We have recently encountered a probl...

GetHuman-elenare's customer service issue with Google from September 2018

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The issue in GetHuman-elenare's own words
Hello,*My name is Elena and I represent TweakBit. *We have recently encountered a problem with the incorrect Chrome redirect in our program. *Link: https:**www.tweakbit.com*go*ppc*bing*wf*search-src*yg*bing*wf*search-ab*as*stubname*sid*tb*b-expirednag*en*pc-repair-kit*renew*?key*G**R*-*XR**-M*R*C-*BKD*-C*SA*&campaign*ppc*bing*wf*search-src*yg*bing*wf*search-ab*as*stubname*sid*tb*b-expirednag&source*pc-repair-kit&clientId***********.**********&clkid*null&*auid*AU*.*.ca***.******e*dd*f*.****®istered*true *According to the complaint we’ve recieved, the link instead of going to the basket, is taking the user to our landing page. Upon checking the issue, we found out that the user has a plug-in from the resource shopathome.com, which leads to the incorrect redirect. In other words, the operation of the module installed in Chrome browser from the page https:**www.shopathome.com*savings-button is causing issues with redirects in other programs. Originally, we wanted to request you to block its work until their developers eliminate this behavior, but thinking further, we realized that it's only one instance that we caught and such plug-ins can be thousands. Can you please look into this particular issue and also, does Google have some sort of check system in place for such behavior of all these extensions? Please let me know how such problems can be solved. I’ll be happy to provide any additional information. *Thank you.

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Customer service issue
Reported by GetHuman-elenare
Sep 21st, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7958 others
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GetHuman-elenare started working on this issue
Sep 21st, 2018 12:28pm