My accounts were hacked* hijacked. I need to recover them. I've verified all the inform...

GetHuman-cthrnlyn's customer service issue with Google from September 2018

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The issue in GetHuman-cthrnlyn's own words
My accounts were hacked* hijacked. I need to recover them. I've verified all the information, it sends a code to my recovery email but still will not give me access to my accounts. I received several codes today, but still no access. I no longer have the phone number on the account to access that way. First account is *****@***.com, second account is *****@***.com. I did receive an email with a link to access the second account from Lily on September *, ****, but it's no longer valid. I need to get into my original account *****@***.com asap. Very important information attached. Recovery email is *****@***.com. Owners name is different due to a name change in ****.

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Google

Customer service issue
Reported by GetHuman-cthrnlyn
Sep 15th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 7293 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-cthrnlyn started working on this issue
Sep 15th, 2018 3:38pm
GetHuman-cthrnlyn indicated the issue is not fixed yet.
Sep 15th, 2018 3:44pm

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