Hello *I did not realize I could not have another Adsense account if I already have one...

GetHuman1181860's customer service issue with Google from September 2018

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The issue in GetHuman1181860's own words
Hello *I did not realize I could not have another Adsense account if I already have one with a different youtube email account. I recently received the email from Adsense that I have another Adsense account open on Sep **, ****, *:** PM (* days ago)*which I haven't access for a very long time there's no revenue on it as that Adsense account was made long ago and forgotten about with the channel. I tried to follow the instructions in the email to cancel my new Adsense but it was disabled. I do not know what to do. since you guys control the account if you guys can cancel it that would be great as I do not want any trouble with Adsense or youtube, getting banned etc to affect me in the future for that matter as you guys seem pretty strict with guidelines. I have no issue with using the old Adsense account I have. Please id like this to be taken care of soon as possible as it worries me. and the email you guys will reply to is the same email with the disabled Adsense account under review right now. thanks!
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Google

Customer service issue
Reported by GetHuman1181860
Sep 22nd, 2018 - 6 mons ago
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GetHuman1181860 started working on this issue
Sep 22nd, 2018 4:37am