I was unable to read the encrypted letters to reset my password. After too many tries...

GetHuman1043679's customer service issue with Google from August 2018

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The issue in GetHuman1043679's own words
I was unable to read the encrypted letters to reset my password. After too many tries, I have been locked out. I lost my phone and need to reset my password to receive email on my phone. I am able to receive it on my laptop. I need it reset urgently because I have a new business and need access to my email via phone. I received a note that Google would contact me within *-* days but it is now nearly two weeks. PLEASE help!!!! my phone number is *** *** ****
GetHuman1043679 did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman1043679
Aug 27th, 2018 - 4 mons ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
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GetHuman1043679 started working on this issue
Aug 27th 8:57pm