My phone carrier (Tracfone * Straight Talk does not allow its customers to update the A...

GetHuman1038431's customer service issue with Google from August 2018

12 views | 5825 similar | 0 following
Help with my Google issue
GetHuman1038431's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1038431 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1038431 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1038431's own words
My phone carrier (Tracfone * Straight Talk does not allow its customers to update the Android Security Patch due to their and Google lack of concern of this issue I will be canceling and deleting all of my Google accounts. Unfortunately this is my first and last Android phone. I never had an issue with iPhone and will be returning. My phone and its updates should be my choice not a phone carrier. I've used Google services for a long time and I'm completely dissatisfied with this issue. Here's the bad part I spoke to Straight Talk and their excuse was "We don't know how to do it" that response is completely assanine in my opinion. If Google doesn't care that a phone carrier won't allow security patch updates then there's a problem at Google also.

GetHuman1038431 did not yet indicate what Google should do to make this right.

How GetHuman1038431 fixed the problem

We are waiting for GetHuman1038431 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1038431 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1038431
Aug 26th, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 5825 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman1038431 started working on this issue
Aug 26th, 2018 3:33pm
GetHuman1038431 indicated the issue is not fixed yet.
Aug 26th, 2018 7:10pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers