My phone carrier (Tracfone * Straight Talk does not allow its customers to update the A...

GetHuman1038431's customer service issue with Google from August 2018

Help with my Google issue
The issue in GetHuman1038431's own words
My phone carrier (Tracfone * Straight Talk does not allow its customers to update the Android Security Patch due to their and Google lack of concern of this issue I will be canceling and deleting all of my Google accounts. Unfortunately this is my first and last Android phone. I never had an issue with iPhone and will be returning. My phone and its updates should be my choice not a phone carrier. I've used Google services for a long time and I'm completely dissatisfied with this issue. Here's the bad part I spoke to Straight Talk and their excuse was "We don't know how to do it" that response is completely assanine in my opinion. If Google doesn't care that a phone carrier won't allow security patch updates then there's a problem at Google also.
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Customer service issue
Reported by GetHuman1038431
Aug 26th, 2018 - 4 mons ago
I have an issue with Google too
Seen by 5 customers so far
Similar issue to 5825 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman1038431 started working on this issue
Aug 26th 3:33pm
GetHuman1038431 indicated the issue is not fixed yet.
Aug 26th 7:10pm