My Google account has been suspended for several months,for violating Google policy. I...

GetHuman-msgtf's customer service issue with Google from August 2018

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The issue in GetHuman-msgtf's own words
My Google account has been suspended for several months,for violating Google policy. I didn't do anything. I have * grandsons that use my phone ages *,*,* I they assured me they did nothing. I call a ***-***-***** thinking it was Google support. They told me that someone was illegally using my account and I had to buy these card . Is this true?
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Google

Customer service issue
Reported by GetHuman-msgtf
Aug 24th, 2018 - a yr ago
I have an issue with Google too
Fixed
Seen by 23 customers so far
Similar issue to 5715 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-msgtf started working on this issue
Aug 24th, 2018 9:01pm
GetHuman-msgtf indicated the issue is not fixed yet.
Aug 25th, 2018 10:38pm