Phone factory reset. Lost everything on my phone. Everything is backed up with google a...

GetHuman1028754's customer service issue with Google from August 2018

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The issue in GetHuman1028754's own words
Phone factory reset. Lost everything on my phone. Everything is backed up with google and Samsung account. I can't log into any account bc I can't remember passwords. Google account is on security hold and has been for about a week now. I answer all questions correctly, I know the answers, bc it's me and my info. It sends me verification code to call number. I put it in correctly. Still will not let me log I to account. I can't get a person on the phone, just automated *** that tells me to do the same **** I've already done a hundred times online, then hangs up on me! Needless to say, I'm getting very irritated by this ****. I need in my account, there's phones numbers I need, saved addresses and map locations I need, pictures of my kids being born, etc... security is one thing, but this is absolutely ridiculous when I can't get In my own account!!!! I want a person to call me asap, if at all possible. My cell number is *** *** ****. I just need to change my password and get my stuff back. Please dear Lord, someone flippin help me out ****
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Google

Customer service issue
Reported by GetHuman1028754
Aug 23rd, 2018 - 4 mons ago
I have an issue with Google too
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Seen by 6 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman1028754 started working on this issue
Aug 23rd 7:40pm