Phone factory reset. Lost everything on my phone. Everything is backed up with google a...

GetHuman1028754's customer service issue with Google from August 2018

15 views | 5637 similar | 0 following
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The issue in GetHuman1028754's own words
Phone factory reset. Lost everything on my phone. Everything is backed up with google and Samsung account. I can't log into any account bc I can't remember passwords. Google account is on security hold and has been for about a week now. I answer all questions correctly, I know the answers, bc it's me and my info. It sends me verification code to call number. I put it in correctly. Still will not let me log I to account. I can't get a person on the phone, just automated *** that tells me to do the same **** I've already done a hundred times online, then hangs up on me! Needless to say, I'm getting very irritated by this ****. I need in my account, there's phones numbers I need, saved addresses and map locations I need, pictures of my kids being born, etc... security is one thing, but this is absolutely ridiculous when I can't get In my own account!!!! I want a person to call me asap, if at all possible. My cell number is *** *** ****. I just need to change my password and get my stuff back. Please dear Lord, someone flippin help me out ****

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Google

Customer service issue
Reported by GetHuman1028754
Aug 23rd, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 5637 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman1028754 started working on this issue
Aug 23rd, 2018 7:40pm

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