I have recent g-mail account (recommended by my daughter). I stored many very important...

GetHuman-jmlace's customer service issue with Google from August 2018

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The issue in GetHuman-jmlace's own words
I have recent g-mail account (recommended by my daughter). I stored many very important, confidential e-mails under the folder "Keep mail." It was all there and all of a sudden, all the "Keep mail" just is gone. I want it returned to me ASAP! I think when you "updated" the g mail, you lost all my kept e-mails. I want to know what happened to my very important e-mails. I had another e-mail service for many many years and had saved e-mails there from way back in the early ****'s with no problem. Now, I switch to this gmail and everything saved is now gone. Where are my saved e-mails? No one deleted them, obviously. They were all in separated folders. the folders are still there, just empty, except I put a few new e-mails there just to see if they would disappear and they did not. I know it is from when you switched over. Please get them back or I will have to get a lawyer. These were my personal important e-mails with confidential docs attached. Why would they just disappear???*Please respond ASAP. Thank you.
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Customer service issue
Reported by GetHuman-jmlace
Aug 13th, 2018 - 7 mons ago
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GetHuman-jmlace started working on this issue
Aug 13th, 2018 4:34pm