My gmail account was locked out after I forgot my password. I have *-step verification...

GetHuman-hilaryel's customer service issue with Google from August 2018

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The issue in GetHuman-hilaryel's own words
My gmail account was locked out after I forgot my password. I have *-step verification set up, but even with answering the security questions correctly, I am not able to access my account. Each time I go through the security questions including entering a number emailed or texted to me it ends with a message saying Google can not verify that I am the owner of the account. This cycle happens time and time again without any alternative to prove I'm the original account owner. Appreciate your help!
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Google

Customer service issue
Reported by GetHuman-hilaryel
Aug 9th, 2018 - a yr ago
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Seen by 2 customers so far
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GetHuman-hilaryel started working on this issue
Aug 9th, 2018 10:40pm