My gmail account was locked out after I forgot my password. I have *-step verification...

GetHuman-hilaryel's customer service issue with Google from August 2018

4800 similar
0 following
Help with my Google issue
First: share to improve GetHuman-hilaryel's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-hilaryel got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-hilaryel may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-hilaryel's own words
My gmail account was locked out after I forgot my password. I have *-step verification set up, but even with answering the security questions correctly, I am not able to access my account. Each time I go through the security questions including entering a number emailed or texted to me it ends with a message saying Google can not verify that I am the owner of the account. This cycle happens time and time again without any alternative to prove I'm the original account owner. Appreciate your help!
GetHuman-hilaryel did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-hilaryel fixed the problem
We are waiting for GetHuman-hilaryel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google customer problems.
How Do I Let Google Know There's Something Wrong with a Page?Is It Possible to Get Technical Support from Google?How do I recover my disabled Google account?
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hilaryel fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hilaryel
Aug 9th, 2018 - a yr ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 4800 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hilaryel started working on this issue
Aug 9th, 2018 10:40pm