I am not able to open my email account on my laptop, but can see my email on my phone a...

GetHuman-jmbpels's customer service issue with Google from July 2018

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The issue in GetHuman-jmbpels's own words
I am not able to open my email account on my laptop, but can see my email on my phone and ipad. *Not sure what email password is on the account, nor do I remember exact date when I opened it. It's been **years maybe. I did have an rr.com account, but that doesn't seem to be working either since they were bought out. My email is current and up to the minute on my cell phone, but this **** computer just won't connect. I need to either change my email to another account I tried to set up as "JMb*P*****@***.com" or can your merger the email from the other "*****@***.com" account to this new name and let the old name still be used. Got to the spot where they wanted the "Jpelsor" name password, and I am back to not knowing what the system is looking for. Must have set up a Password from something else and can't figure it out. The original is fine if you can just send me a restart code and I can go back to reset it. Help me please. I am too old to know how to get this to work and this is driving me crazy. Please help me.
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Customer service issue
Reported by GetHuman-jmbpels
Jul 25th, 2018 - 10 mons ago
I have an issue with Google too
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Seen by 7 customers so far
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GetHuman-jmbpels started working on this issue
Jul 25th, 2018 6:30pm