i had a lock screen password on my cell phone... i forgot what the password was and aft...

GetHuman-katolas's customer service issue with Google from July 2018

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The issue in GetHuman-katolas's own words
i had a lock screen password on my cell phone... i forgot what the password was and after so many attempts my phone was cleared and erased all my data. i then had to start over and set up my phone like it was new. i have been trying to get back into my alcatel phone for almost ** hours now with no luck bc once again i have no idea what my gmail passwords are to any of my accounts. i have tried everything i know to do to recover my acct or recover my password, nothing has worked. i cant get a code sent to my number bc my phone isnt set up therefore will not show a text has been sent. if at all possible, can u please let me send my code to another number if that will help me get into my phone again. or reset my password for me bc i am having such a hard time with this and getting no where but extremely frustrated bc i never thought getting bk in my phone would be such a hassle and a headache! i need my phone for several reasons throughout the day.... for example, work, ederly person at my home who needs to be checked on several times throughout the day while im gone. my children and me checking on them all during the day and night while they are not with me is a must! i desperately need my phone up and running again asap please! thamk u in advance for all help u can give me in getting my phoone operating again!!! i trust in google and have no doubt yall will fix mmy problem in a very timely matter! thanks again and have a blessed day!!!!! i also called customer service and they did a hard reset on my phone as well... if that will help u any...
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Customer service issue
Reported by GetHuman-katolas
Jul 21st, 2018 - a yr ago
I have an issue with Google too
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Seen by 6 customers so far
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GetHuman-katolas started working on this issue
Jul 21st, 2018 7:18pm
GetHuman-katolas shared this issue with others over email
Jul 21st, 2018 7:18pm