I got a new phone number yesterday and logged into my Google account to update the numb...

GetHuman-rachelsk's customer service issue with Google from July 2018

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Before contacting them, items GetHuman-rachelsk may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-rachelsk's own words
I got a new phone number yesterday and logged into my Google account to update the number. When I got to the screen under account settings and clicked on "edit," it asked me to login again, which I did, but then it went to two-step verification but the code was sent to my old number! How can I check a code that is being sent to my old number?! And how can I update my phone number if I can't even access settings because of not being able to check my old number? Needless to say, I was very frustrated.
GetHuman-rachelsk did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman-rachelsk
Jul 17th, 2018 - 8 mons ago
I have an issue with Google too
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Seen by 7 customers so far
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GetHuman-rachelsk started working on this issue
Jul 17th, 2018 12:22pm