I got a new phone number yesterday and logged into my Google account to update the numb...

GetHuman-rachelsk's customer service issue with Google from July 2018

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GetHuman-rachelsk's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rachelsk will want to follow the link below to head to their help center. We will check on GetHuman-rachelsk later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rachelsk may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-rachelsk's own words
I got a new phone number yesterday and logged into my Google account to update the number. When I got to the screen under account settings and clicked on "edit," it asked me to login again, which I did, but then it went to two-step verification but the code was sent to my old number! How can I check a code that is being sent to my old number?! And how can I update my phone number if I can't even access settings because of not being able to check my old number? Needless to say, I was very frustrated.
GetHuman-rachelsk did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman-rachelsk
Jul 17th, 2018 - 8 mons ago
I have an issue with Google too
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Seen by 7 customers so far
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Timeline
GetHuman-rachelsk started working on this issue
Jul 17th, 2018 12:22pm