My last pass on chrome and my google account password weren't syncing so when I changed...

GetHuman-loonalon's customer service issue with Google from July 2018

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The issue in GetHuman-loonalon's own words
My last pass on chrome and my google account password weren't syncing so when I changed the password for google it didn't go into my last pass password vault. So I couldn't get into myu google account. I tried many times to recover the account but I was confused because it asked for a verification code sent to my gmail, which of course I couldn 't open. So I continued and then at the end of the screens it said to give an email address where I could be reached. I did not know I could use another person's gmail account, and I asked my sister, whose husband works for google, and she said I could and I could use hers. So I did, and was told you would get back to me in two to seven (?) business days.*Meanwhile. I am a mother trying to take care of her very ill son and her husband, who had dementia. It is a heavy job, with lots of MD appointments and other important things. But I can't get at my calendar either. Plus, I have several nonprofit jobs, and my email is probably full of emails I need to see. So I am completely boxed in. I tried several times to complete the screen questions so it may look like a hacker. IT IS NOT. It is me, loonalone**@gmail .com, or (Mary) Elizabeth Bowen. I have two-factor identification and my phone number is *** *** ****. That is the only way to contact me until i get access to my gmail. An alternative address is *****@***.com, but I can't access that without my password, either. If I can access any email you might send, it won't be until I get the account recovered, but once I do, the addresses are as above, *****@***.com and *****@***.com. I would like to get a call from google to convince you in whatever way I can that this is my account. The ways you give me have not worked so far. PLEASE!l

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Google

Customer service issue
Reported by GetHuman-loonalon
Jul 16th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 3721 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-loonalon started working on this issue
Jul 16th, 2018 8:29pm
GetHuman-loonalon shared this issue with your circles on Google+
Jul 16th, 2018 8:29pm
GetHuman-loonalon indicated the issue is not fixed yet.
Jul 16th, 2018 8:34pm