My last pass on chrome and my google account password weren't syncing so when I changed the password for google it didn't go into my last pass password vault. So I couldn't get into myu google account. I tried many times to recover the account but I was confused because it asked for a verification code sent to my gmail, which of course I couldn 't open. So I continued and then at the end of the screens it said to give an email address where I could be reached. I did not know I could use another person's gmail account, and I asked my sister, whose husband works for google, and she said I could and I could use hers. So I did, and was told you would get back to me in two to seven (?) business days.*Meanwhile. I am a mother trying to take care of her very ill son and her husband, who had dementia. It is a heavy job, with lots of MD appointments and other important things. But I can't get at my calendar either. Plus, I have several nonprofit jobs, and my email is probably full of emails I need to see. So I am completely boxed in. I tried several times to complete the screen questions so it may look like a hacker. IT IS NOT. It is me, loonalone**@gmail .com, or (Mary) Elizabeth Bowen. I have two-factor identification and my phone number is *** *** ****. That is the only way to contact me until i get access to my gmail. An alternative address is *****@***.com, but I can't access that without my password, either. If I can access any email you might send, it won't be until I get the account recovered, but once I do, the addresses are as above, *****@***.com and *****@***.com. I would like to get a call from google to convince you in whatever way I can that this is my account. The ways you give me have not worked so far. PLEASE!l
GetHuman-loonalon did not yet indicate what Google should do to make this right.