I am not able to recover my password through the recovery tool on your website. I can p...

GetHuman-nanabre's customer service issue with Google from June 2018

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Before contacting them, items GetHuman-nanabre may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-nanabre's own words
I am not able to recover my password through the recovery tool on your website. I can prove my identity and that this account belongs to me, but the recovery tool doesn't work for me. I would like some help from someone in this situation, since I don't really want to entirely change my e-mail adress. I am connected to this account on one last device so I still have access to my e-mail, but I can't connect on my new phone too, for example.
GetHuman-nanabre did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman-nanabre
Jun 12th, 2018 - 9 mons ago
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Seen by 7 customers so far
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Timeline
GetHuman-nanabre started working on this issue
Jun 12th, 2018 1:27pm