I am using the Channel Master CM-**** Stream and Media player but am having problems wi...

GetHuman-ssldy's customer service issue with Google from June 2018

Help with my Google issue
The issue in GetHuman-ssldy's own words
I am using the Channel Master CM-**** Stream and Media player but am having problems with your guide. I was told by Channel Master,that Google is responsible for our guide and would respond but gave me an e-mail where your people knew nothing. Not one of the other departments that I spoke with knew anything either. Why? If you have an agreement with Channel Master, why don't they have the correct e-mail address?** ***) When a show runs over,( many shows do this because of sports) the guide is not adjusted for this and the recording ends prematurely. Could there be a way to stretch the program times ourselves on the guide? ***) When I play the Canadian Channel (CKWS) listed on my guide, the picture and sound are fine but when I try to record it, the picture records but the sound is **-* FM? How do I get this corrected? ***) When I selected a Dateline program in two parts, the second show did not record.* **Also, it would be nice if the guide had more contrast between the lettering and the background and if you didn’t get a pop-up description unless you double –clicked on a show. I, for one, would like to know if a show is new or a re-run. Can this be indicated? ** **I live in Watertown NY which is near the Canadian border. ** **Thank you for your anticipated assistance. ** **Claudia Smith

GetHuman-ssldy did not yet indicate what Google should do to make this right.

How GetHuman-ssldy fixed the problem
I didn't. I selected the wrong choice. I was hopeing for clarification.
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Google

Customer service issue
Reported by GetHuman-ssldy
Jun 1st, 2018 - 3 years ago
Fixed
GetHuman-ssldy shared how to fix
Seen by 43 customers so far
Similar issue to 97 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-ssldy started working on this issue
Jun 1st, 2018 1:23am
GetHuman-ssldy confirmed the issue is fixed. Hooray!
Jun 1st, 2018 1:24am

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