I am using the Channel Master CM-**** Stream and Media player but am having problems wi...

I am using the Channel Master CM-**** Stream and Media player but am having problems with your guide. I was told by Channel Master,that Google is responsible for our guide and would respond but gave me an e-mail where your people knew nothing. Not one of the other departments that I spoke with knew anything either. Why? If you have an agreement with Channel Master, why don't they have the correct e-mail address?** ***) When a show runs over,( many shows do this because of sports) the guide is not adjusted for this and the recording ends prematurely. Could there be a way to stretch the program times ourselves on the guide? ***) When I play the Canadian Channel (CKWS) listed on my guide, the picture and sound are fine but when I try to record it, the picture records but the sound is **-* FM? How do I get this corrected? ***) When I selected a Dateline program in two parts, the second show did not record.* **Also, it would be nice if the guide had more contrast between the lettering and the background and if you didn’t get a pop-up description unless you double –clicked on a show. I, for one, would like to know if a show is new or a re-run. Can this be indicated? ** **I live in Watertown NY which is near the Canadian border. ** **Thank you for your anticipated assistance. ** **Claudia Smith