Issue not resolved! May **th

GetHuman706173's customer service issue with Google from May 2018

Help with my Google issue
The issue in GetHuman706173's own words
recover photos ... I recovered all my photos except two that I would like to get. I had to reset phone to factory settings and didn't back up photos. Both photos are identical and are of my sister just before she passed away.*Please try to find them, I've exhausted all attempts myself.*Thank You*Lorraine Sceviour******@***.com******@***.com
The only two I cannot recover are special to me.
finding my photos
I would appreciate your help in this matter or an answer.
I've searched every avenue suggested.
I have an issue with Google too
How GetHuman706173 fixed the problem
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Google

laptop ipad and smartphone
Customer service issue
Reported by GetHuman706173
May 21st, 2018 - 6 mons ago
I have an issue with Google too
Fixed
Seen by 7 customers so far
Similar issue to 234 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman706173 started working on this issue
May 21st 10:45pm
GetHuman706173 indicated the issue is not fixed yet.
May 22nd 7:25pm
GetHuman706173 indicated the issue is not fixed yet.
May 22nd 10:15pm
GetHuman706173 indicated the issue is not fixed yet.
May 22nd 10:19pm
GetHuman706173 indicated the issue is not fixed yet.
May 25th 4:14pm
GetHuman706173 indicated the issue is not fixed yet.
May 25th 4:16pm