A person with the email address jamesbadams*** used my husband's identity and credit ca...

GetHuman690896's customer service issue with Google from May 2018

Help with my Google issue
The issue in GetHuman690896's own words
A person with the email address jamesbadams*** used my husband's identity and credit card number to buy a subscription to ancestry.com. This was reported to the bank and to ancestry.com. The fraudulent charges were refunded and the subscription cancelled. We plan to file a police report and need Google's assistance in identifying this person for our report to the police. We hope with Google's help to nab this thief. Thank you.
GetHuman690896 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman690896 fixed the problem
We are waiting for GetHuman690896 to fix the problem and share the solution with the rest of us customers.
Please help with my Google issue
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid

Google

Customer service issue
Reported by GetHuman690896
May 16th, 2018 - 10 mons ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 173 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman690896 started working on this issue
May 16th, 2018 7:27pm
GetHuman690896 indicated the issue is not fixed yet.
May 16th, 2018 8:29pm