A friend who does not own a computer asked if I could help her with this. She thinks t...

GetHuman-mdavidc's Refund or Suspicious Charges issue with Google from April 2018

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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mdavidc will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mdavidc can let us know if they help or not.
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-mdavidc's own words
A friend who does not own a computer asked if I could help her with this. She thinks this may be a scam.**She received a call from a Brad Carter, claiming to be from Google, saying her business account had been flagged and if she would pay $***.** he would correct the problem. The number Carter called from was a local number here. ***.***.****.**The account was created by someone who worked for her a few years ago.**Account should be under: C.J. Emporium, *** W. Goodwin St., Prescott, AZ*Lisa Dale, ***.***.******Thank you for any assistance. David Carlton
GetHuman-mdavidc did not yet indicate what Google should do to make this right.
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Google

Refund or Suspicious Charges issue
Reported by GetHuman-mdavidc
Apr 30th, 2018 - a yr ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 108046 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-mdavidc started working on this issue
Apr 30th, 2018 10:05pm
GetHuman-mdavidc indicated the issue is not fixed yet.
Apr 30th, 2018 11:11pm
GetHuman-mdavidc indicated the issue is not fixed yet.
May 2nd, 2018 12:50am
GetHuman-mdavidc indicated the issue is not fixed yet.
May 4th, 2018 12:55am