Old Phone is inactive and they were trying to sms a code to change my email phone no...

GetHuman618671's Update Account Information issue with Google from April 2018

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GetHuman618671's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman618671 will want to follow the link below to head to their help center. We will check on GetHuman618671 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman618671's own words:
Update my new phone number to my email account ... Old Phone is inactive and they were trying to sms a code to change my email phone no.
Old phone can't receive sms
Tell you my email address first
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My email account
Update Account Information issue
Reported by GetHuman618671
Apr 22nd, 2018 - 3 mons ago
I have an issue with Google too
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Seen by 3 customers so far
Similar issue to 3741 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman618671 started working on this issue
Apr 22nd 5:11am