I register for a ** day free trial for MY HERITAGE app.After reading further,I noticed...

GetHuman5874153's customer service issue with Google Play from March 2021

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The issue in GetHuman5874153's own words
I register for a ** day free trial for MY HERITAGE app.After reading further,I noticed that even by cancelling my application,I have to go to the Google play and de activate free trial in order to avoid the annual fee in * weeks from now.I do not understand how to get to this page to de activate the FREE TRIAL .Her below is what I send them this morning .I just want to close this app and avoid the annual fee.Any help to propose??***To: *****@***.com********Good morning Jenny,**Thanks for looking into this.I have made no payment yet since this to try the free ** day trial.Then ,when I wanted to cancel this free trial,I saw that If I do not cancel it prior to earlr April,I will be charge for a full year.So I want to avoid paying this and cancel my free trial ASAP.**I registerered under O*****@***.com I think.Not sure..Could also be *****@***.com..anyway it is account ************Can you make sure I don't get charged this full year subscription and then I will remove the application on my cellphone immediately

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Google Play

Customer service issue
Reported by GetHuman5874153
Mar 22nd, 2021 - a month ago
Not resolved
Seen by 6 customers so far
Similar issue to 13756 others
0 customers following this

Timeline

GetHuman5874153 started working on this issue
Mar 22nd 4:31pm

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