Google Play Customer Service Issues

I signed up for a 15-day free trial with the MY HERITAGE app. After realizing that I need to deactivate the trial on Google Play to avoid being charged annually in 2 weeks, I reached out to support to seek guidance. I want to cancel the app to prevent any future fees. It seems my account is under either [redacted] or [redacted] with account number [redacted]. I hope to ensure I am not charged for a full year and will uninstall the app promptly.

I purchased a Fossil Women's Jessie watch that cost over $70 with tax included. Unfortunately, it was delivered on 3/17 with a defective clasp. I would like to return it. My email address is [redacted], but I am unable to use it. I make all my purchases on my iPhone using the Google app. There is no return slip in the package, and UPS requires a code to accept the return. Could you please send me a text message to my cell phone at 1-[redacted] with the code I need for returning the item? I tried contacting [redacted] as suggested, but it was not helpful. Being 75 years old and not very tech-savvy due to rheumatoid arthritis, online shopping is very convenient for me. I hope to resolve this issue promptly. Thank you.

I accidentally deleted Gboard on my Moto G6 Play while trying to free up space on my phone. After restarting, my fingerprint screen unlock no longer works, and I can't type in my password without a keyboard. I cleared some email and app data to free up space. I attempted to reinstall Gboard from the Play Store using my PC, but it failed due to memory issues. I don't want to factory reset my phone as I'll lose all my data. My Bluetooth keyboard also doesn't work, and I can only access the camera, Google voice assistant, and emergency keypad. The phone functions after entering my Android password, but I can't input my passcode to bypass the fingerprint lock. Please help.

I need to report fraudulent use of Google Play cards. I was tricked into purchasing Google Play cards for a friend whose email was compromised. They asked me to buy these cards because their friend was battling liver cancer. They claimed they couldn't purchase them due to being unwell with leg issues and asked me to scratch off the back and send them the numbers via email. Can you trace the card numbers under the scratch-off panel to catch the culprit?

My husband received a phone call this morning about suspicious transactions on our account. He attempted to decline them but was told our account is on hold for the next 24 hours due to potential internal fraud. The transactions include Ebay purchases for $[redacted] and an international transfer of $[redacted] to someone claiming to be my son, Jack D. R. The bank provided a book stating we can only receive a $[redacted] refund or opt for $[redacted] through Google Merchant. We agreed to the $[redacted] refund, planning to return the excess to the bank. However, we were asked to purchase $3k worth of Google Play Gift Cards to repay Google Merchant, using my husband Red's TD Visa card and TD Line of Credit for $[redacted] across seven stores. The last store refused sale due to fraud suspicions, increasing our doubts. We contacted the bank, who confirmed no such deposit occurred, warning us to avoid the scam call. Research revealed similar complaints online. We are distressed about our hard-earned money and the prevalence of such crimes. Can the authorities investigate this further? Thank you.

For the past three years, I have been experiencing someone hacking into my phone. I reported this issue to the Nashville Police Department in Tennessee twice, to Carter County Tennessee once, and to Washington County Tennessee three times. Despite my efforts, no one has taken action to help me. Recently, I discovered unauthorized business accounts and Google Wi-Fi on my phone, which I did not download. To my disbelief, I am being accused of the hacking activities that are not my doing. The local police have been unable to assist me, leading me to feel desperate. This situation has caused me so much stress that I even had a stroke. I am left with no choice but to involve my attorney in this matter. I demand that Google investigates this intrusion promptly and clears my name from any involvement in these malicious activities.

Hello, I purchased the e-book "Cutting for Stone" by Abraham Verghese on Sunday, February ‎28, ‎[redacted], for 15.81 CAD$ with my VISA. I unknowingly bought it from the Google Play store and expected to receive an email with the .epub file to download, but I instead received a file directly in my downloads called Cutting_for_Stone-epub.acsm. I have attempted to convert it to an .epub file, but it is locked with DRM and I cannot access it. Kindly send me the .epub file to the email I provided. Thank you for your assistance, MM

I have been struggling to purchase Google credits on my game using my aunt's credit card. Google Play is not allowing the transaction to go through. My aunt contacted the credit card company, and they advised us to reach out to Google Play to resolve the issue. Despite our efforts over the past 5 days, we have not been able to get in touch with Google Play or Google. This situation is frustrating, especially since my aunt is in a different country, and her credit card is linked to my account for the game. We have all the necessary information available for verification. I am seeking assistance as we are feeling quite stuck in this process.

Hello, my name is Kristine Aikens. I redeemed a Google Play card on Monday, April 11, [redacted], and it mistakenly applied to my backup account ([redacted]). This email is only used as a backup and I do not make any purchases with it. I usually make purchases under [redacted], where my apps are downloaded. Although I redeem Google Play gift cards into my [redacted] account, this time it went to [redacted] I need to transfer the $15.00 from [redacted] to [redacted], where I play games and make purchases. I am unsure how this mix-up occurred since I do not use the backup account for apps. I noticed the error when checking the balance and discovered the Google Play activity was under the wrong account. I would appreciate assistance in moving the $15.00 to my intended account where I can utilize it. Thank you for your help! Kristine Aikens [redacted]

I purchased 3 $[redacted] Google Play gift cards for a friend. Two of the cards were downloaded successfully, but one did not work. I confirmed the funds were on the problematic one. Given my preference for Yahoo over Gmail, I initially hesitated to use Gmail. After speaking with a representative, I opted to try to redeem the card on my Gmail account [redacted] for convenience. However, when I attempted to redeem it later, the system did not allow me to do so. I am seeking a refund of $[redacted], as I planned to use the funds for essential expenses like food and bills. I have not had this issue resolved yet and I am eager for a solution.

My main email account that I've used for the past decade has been hacked, and the passwords were changed along with the recovery email. The email address I urgently need help with is [redacted] This email is linked to my Google Play account with the username OVERPAR4LIFE, my Facebook account, and all my important photos saved in Google Photos. I attempted the three-person verification process, but could only reach out to 2 out of 3 contacts who provided me with codes. The recovery email for [redacted] is [redacted] The previous phone number associated with both accounts was [redacted], but it has been updated to [redacted]. Any assistance from Google would be greatly appreciated. Thank you.

I've been playing the game "Empire Rome Rising" downloaded from Google Play. Maintenance started yesterday, and I've been unable to log into my two accounts for over 24 hours now. Usually, I receive responses promptly, but this time, there has been no reply from the support team. I attempted to uninstall and reinstall the app hoping it would solve the problem, but it didn't work. I'm concerned about losing years of progress if I can't log in soon. Any information on the issue would be helpful. My name is John. Thank you.

During a recent ranking event in the game Nova Empire, our server participated with others that had a ship building boost, resulting in reduced ship build times. Despite our server's complaints to the developers regarding the unfair advantage, no acknowledgment or compensation was provided for the disparity in chances to win. I am currently seeking contact information for EU regulatory agencies to address what appears to be a form of commercial deception. I request a refund for all expenses incurred since I started playing the game and, once refunded, I wish to have my Nova Empire account permanently deleted. Regards, E.D. Please be advised that the Google Play account associated with my gameplay is [redacted] However, all future correspondence should be directed to my private email address [redacted]

I discovered multiple unauthorized purchases made by my children on Google Play, which caused a financial strain as I was unaware of these transactions. I have been attempting to request refunds for these purchases dating back to [redacted] or [redacted]. I urgently need all the money refunded due to the substantial amount spent. The purchases were made without my consent, and I am considering legal action if the refunds are not provided promptly. Kindly review the extensive list of unauthorized transactions on Google Play and process the refunds as soon as possible. Please contact me at [redacted]. Thank you.

I signed up for a free trial subscription with Starry for cash, hoping to earn some extra money. Before the end of the trial, I tried to cancel my subscription but couldn't find any directions. The website linked me to an inactive page with illegal contracts. After reaching out via email twice without a response, I discovered similar games with the same issue and no cancellation instructions. After finally locating your contact details, I requested the cancellation of my subscription. However, I am adamant about receiving a full refund due to the time wasted and potential overdraft fees from my credit card company. I'm afraid to check my balance, as every money-making game I played seems to be fraudulent. They mention depositing money into a non-existent PLAYPAL account or ask to watch videos for earnings, but the videos never load. I have screenshots to support my claims.

I keep receiving a message from the Play Store saying it has stopped working. I have tried restarting the app, but it doesn't work. I even restarted my tablet multiple times, but the issue persists and is now affecting my ability to play games. I need this problem fixed as soon as possible. We have exhausted our troubleshooting options but still can't make purchases on our other tablet. This situation is extremely frustrating and needs to be resolved promptly.

I fell victim to a scam involving the purchase of Google Play gift cards. The scammer promised a great deal on a MacBook if I paid using Google Play cards. I ended up buying: - 40,[redacted] Yen Google Play gift card - 30,[redacted] Yen Google Play gift card - 40,[redacted] Yen Google Play gift card - 30,[redacted] Yen Google Play gift card - 20,[redacted] Yen Google Play gift card for transportation. The scammer redeemed the cards between 9:00 and 13:00 Japan time today. I have the card numbers. Can someone track these cards and stop the transactions, or at least find out who redeemed them? I'm willing to provide more details if needed. Also, I need the Google Play customer service number to report this issue, as the [redacted] number isn't reachable from Japan.

I am experiencing fraudulent charges totaling over $[redacted] on Google Play, occurring in $5 increments back-to-back since 5-2-21. $[redacted] has already been debited, and the remaining charges are pending. These unauthorized transactions have left me in financial distress as the affected funds were crucial for housing. I am currently facing homelessness. I have reported the $[redacted] transaction as fraud, but I urgently need assistance canceling the pending charges to avoid financial hardship. My name is Kathryn A. with the email [redacted] The unauthorized transactions were conducted using the card ending in [redacted]. Kindly contact me promptly at [redacted].

I need help stopping a recent refund request on Google Play. I was trying to purchase some coin packages in a game but encountered issues logging in and ended up seeking the refund. However, the game's policy prohibits making purchases, receiving in-game coins, and then requesting refunds. This action can result in being unable to play the game. I kindly ask for assistance in halting the refund process so I can continue enjoying the game without any interruptions. Your help in resolving this matter promptly is greatly appreciated.

Yesterday, May 6th, [redacted], I purchased 5,[redacted] coins for the game Royal Match. Unfortunately, I didn't receive the coins, but the payment of $8.52 was deducted from my card. I kindly request either a refund of the amount or the 5,[redacted] coins credited to my account without fail today. I can be reached at [redacted]. Please leave a message confirming it's your company trying to contact me, and I will get back to you. It's essential to have a working customer service number to show care for customers. I would appreciate prompt resolution by refunding the money or providing the coins I purchased. Thank you.