Google Play Customer Service Issues

Hello, I need help. A few times, I purchased things on Google Play for my sons. The credit card was saved, and my little one unknowingly made purchases totaling around [redacted]€ in a few days. Please understand and assist me in getting my money back. Thank you in advance. My email: [redacted] My credit card number: [redacted] Kind regards, Aida G.

I was attempting to sell my Xbox online when a person from Vermont expressed interest in purchasing it. They sent money to my Cash App, and shortly after, I received an email from "Cash App" stating I needed to increase my account limit by adding $[redacted], which the buyer sent. Following that, I received another email instructing me to buy Google Play cards with the added money for the transaction to go through.

A few weeks ago, my debit card was unexpectedly used for a Google Play purchase without my authorization. Upon discovering this, I immediately contacted my bank, who froze my account to prevent further unauthorized transactions. Unfortunately, the full amount was withdrawn from my account. I would like the $[redacted] that was taken to be refunded as soon as possible. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance.

Around two weeks ago, I noticed that a little over $[redacted] was taken off my bank card without my authorization. The bank informed me of this suspicious activity as small amounts like $9, $5, $10, and $20 were deducted. While these seem like insignificant numbers individually, they add up to a sizable amount. I want the money returned to my account as I did not approve these transactions. I am unsure of who might have done this, but I am seeking a refund promptly.

Dear Team, I need to inform you about an unfortunate incident involving my little brother. He mistakenly transferred my hard-earned savings to Google Play instead of Google Pay. I kindly request a refund for the amount mistakenly added to the Google Play account. I hope you can understand my situation and process my request promptly. I eagerly await your response as this situation has been causing me a lot of distress. Thank you.

I noticed three charges from Google Play on my bank statement yesterday. There was one for $64.19 and two for $35.29 each. I see that one of the $35.29 charges was valid, but I did not authorize the other $35.29 charge or the $64.19 charge. I would appreciate it if you could refund these two unauthorized charges back to my account promptly. I am puzzled as to why my account was billed multiple times when I only made one purchase for $35.29. Please address this matter quickly so that I do not have to involve my bank and report fraudulent activity. Thank you. Please reach out via email when you are able.

I am encountering problems when attempting to make purchases in my game. A message pops up saying that my transaction cannot be completed. This issue also occurs when I attempt to buy Google Play credit on the Google Play store. Even when I try to utilize the credits already in my Google Play account, it states that the payment is declined despite showing that I have sufficient funds. I am unable to use either my debit card on file in Google Play or the play points I possess. My account information is [redacted]

Hello, I am experiencing issues with unauthorized transactions on my account. Small transactions ranging from £2.99 to £4.99 under the name Google*Google Play App have been occurring consistently, totaling £[redacted].23 since November 9, [redacted]. Despite only having £0.10 left in my account, additional charges are still being attempted daily. I have reviewed all my phone apps and have not made any purchases through them. Thank you for your assistance.

My Samsung phone broke, so I switched to an iPhone. Unfortunately, I am unable to access my YouCam Perfect App on my new phone. I recently discovered that I need to repurchase the app for my iPhone. Is there a possibility of receiving a partial refund for the previous purchase? For further communication, please address any responses regarding this issue to my Hotmail account, not the one associated with the app. Thank you. - MariaL. Murillo

Hello! I am seeking assistance for Slovenian citizens. Many are afraid to speak up, but I feel compelled to address a concerning issue. The Slovenian government introduced the OstaniZdrav app during the initial wave of COVID-19 to track infections and enforce quarantine measures. Recently, they made it mandatory for all residents to use the app to travel outside their municipalities, imposing fines for non-compliance. This action not only violates human rights but also the terms set by Google and Apple. Without this app, such penalties would be unjustifiable. I urge for support to rectify this situation discreetly for the safety and freedom of the citizens.

I am disputing charges from Google Supercell on my bank account ending in #[redacted] from 11/27/[redacted] until today. These charges are inaccurate as I do not have an account or subscription with you. I have already filed a claim with the bank to stop these transactions from Google Supercell. I request that the error be corrected, and any finance charges related to the disputed amount be credited to my account. Kindly provide a phone number where I can reach you. Thank you, Marina Acosta Samanez.

I followed the steps recommended to change my country in Google Play, but unfortunately, I am still experiencing issues. Despite my attempts, the app continues to recognize my location as Korea. Even when accessing the Google Play store on my computer, it indicates that I am in Korea. I attempted the solutions provided on your website to rectify this situation, but regrettably, they were unsuccessful. I am hopeful that Google could assist in resetting this error. All my other settings correctly identify my location as Canada, so I am puzzled as to how this change to Korea occurred. Appreciate any help available. Thank you, C8888

Dear Google Play Customer Service, I recently learned about your refund policy, which allows customers to receive refunds for purchases made within 48 hours. Unfortunately, between 14.12.[redacted] and 16.12.[redacted], my 6-year-old son used my credit card without my consent to make purchases on various apps like Brawl Stars and Fortnite. I would greatly appreciate your assistance in resolving this matter. The purchases were made using the email address [redacted] Warm regards, Kobi Y.

I experienced three bank charges due to one Apple Pay transaction. Both the bank and the business directed me to Apple, suggesting it was an Apple Pay issue. After contacting Apple, I was informed that in order to receive a refund for $[redacted], I would need to purchase two Google Play cards at $[redacted] each and provide them with the authorization numbers. Before proceeding, I asked for verification of their identity, which they provided along with names and ID numbers. After sharing the verification codes, they requested another $[redacted] for two additional cards. I declined as I found it suspicious and did not have the funds. They insisted I could use my debit card associated with the Google Play card. Upon attempting the transaction with my debit card, it was declined. Subsequently, the individual promised to refund $[redacted] to my RBC account within two hours, which never happened. When I tried contacting them again, the call was disconnected. Unfortunately, I fell victim to a scam losing $[redacted] along with the failed refund attempt of $[redacted]. I have evidence of the messages claiming to be from Apple, as well as the Google Play card receipts. I understand my mistake and am now seeking a $[redacted] refund. You can reach me at [redacted] or email. Thank you, Lucinda (Cyndi) Walker

Google Play Team, I urge you to review the current situation on your platform regarding fraudulent cash games. Considering the challenging times we are in, it is crucial to address the following concerns: 1. Is it appropriate to allow Chinese companies to deceive Americans facing financial hardships? 2. What message does the lack of action on this issue convey about your company's values? 3. Shouldn't we consider the ethical and moral implications of the suffering caused by these foreign game developers to many Americans struggling to make ends meet? These games are not just for entertainment but symbols of hope for many individuals enduring layoffs, unemployment, and financial strain. I implore you to take action as the situation is worsening, causing immense distress. Please, consider the impact and help alleviate the suffering.

For the past seven months, I have been struggling to log in to my Google account. Despite numerous attempts to reach out to Google customer service, I have not received a response. Accessing my account is crucial as I need to retrieve important school and court documents. Unfortunately, I am unable to do so because I have forgotten the password for my Google account associated with [redacted] I urgently require assistance to regain access to my account. Please, can someone help me resolve this issue?

I am experiencing constant glitches and freezing issues with the Sparkling Society Fantasy Island simulation game. When I try to collect rewards from the production buildings, it takes days or even hours. I have spent a significant amount of money on in-game purchases to progress, only to uninstall and reinstall the game to troubleshoot, leading to losing all progress and purchases. I am requesting a complete restoration of all my progress, including recently opened and populated areas, special items, and chests purchased from the beginning. Alternatively, I am seeking a full refund of all the money I have spent on this problematic Sparkling Society game.

I have encountered an upsetting experience with a game that allegedly allowed users to play worldwide using virtual reality. I received emails from friends endorsing the game and decided to try it out. I mistakenly sent something to myself in the game and got kicked off shortly after. Following this, I started receiving messages about accumulating bonus points by taking pictures, leading to a sense of being followed in real life and seeing people in my house through the game. This has resulted in feelings of distress and invasion of privacy. I am considering legal action if these issues persist. I request the game to be shut down to prevent further distress.

I have contacted them multiple times to dispute the unauthorized Google charges on my account. They are claiming they cannot confirm it was fraudulent. I insist it was not authorized and I am seeking a refund. They cannot ascertain the validity of the charges without my authorization. I am requesting a refund for any Google purchases made from September 1st until the present as they were not approved by me.

I encountered a problem while trying to redeem a Google Play gift card as the card appears to be invalid. The first digit of the second set of four numbers got damaged while peeling off the grey coating. I have a receipt showing that the gift card was properly activated when purchased. I also seem to have an issue with one of my free online slot game apps, GSN Online Casino. I have tried various troubleshooting steps like resetting my LG G5 Android phone and updating Google Play. Despite contacting the developer, I have been unable to access the site for two months. In the app settings, there is a section that says "Do Not Open," which I'm unsure how to address. Additionally, my Goldfish Casino app only connects to the site occasionally without using my home Wi-Fi network, relying instead on my Chatr (Rogers) cellular data connection. I have not experienced any problems with other apps on the Google Play Store until three months ago. I would appreciate assistance with these issues promptly. Thank you, Angela Shrutwa.