My phone number on my account *****@***.com was ***-***-****...however, a couple of yea...

GetHuman-pickelro's Recover Account issue with Google Play from September 2020

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-pickelro's own words
My phone number on my account *****@***.com was ***-***-****...however, a couple of years ago I had to change my phone number with Sprint to ***-***-****....I did not update the phone number in my security or recovery information on my google account. I also have never updated my recovery email which was *****@***.com and I can't access it. My phone was stolen on *-**-**. I deactivated service, and while waiting for my replacement phone from sprint, I got an AT&T prepaid phone. I couldn't remember my password, but finally did and was able to access my account on the AT&T prepaid phone. My replacement Samsung * phone came in and I recovered everything using my google account....however, on *-**-** I noticed I had not gotten any emails, which I get for my job, and when it asked me to sign in it told me my password had changed but I did not change it....and because I have my old phone number ***-***-**** associated with my gmail account but do not have that number I cannot get a verification code...and I cannot get into the old yahoo email as recovery email so I am stuck. I have sent a million requests to have a veification sent to *****@***.com but I have received nothing. Someone else has hacked this account and I need my pictures and work emails, everything, I can see on my phone that someone is getting on Fortnite and setting up other accounts using my Google Account. Luckily I had already cancelled my bank card when my phone was stolen so I don't think they can get any financial information, but I need my google account. As you can see, this email M*****@***.com has been accessed on a Samsung phone for years....I need my account recovered...I know the last password Fergie*** before someone hacked it and changed it on *-**-** or *-**-**... Can you please help

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Google Play

Recover Account issue
Reported by GetHuman-pickelro
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 11656 others
0 customers following this

Timeline

GetHuman-pickelro started working on this issue
Sep 26th, 2020 6:53pm