Google Play Customer Service Issues

Hello, I am looking to resolve an issue concerning my family. My younger brother, who is 12 years old, unwittingly used my dad's bank account to make a purchase on Google Play while they are in Romania, and I am currently in the UK. Upon receiving a bank statement showing the transactions, it appears he spent approximately £[redacted], but I am uncertain of the equivalent amount in Romanian currency. My parents are upset as they were saving that money for an important reason, particularly for my mom's upcoming operation. The bank has already frozen my dad's account, and I have access to my brother's account and password. I have obtained images of the detailed bank statement.

I tried reaching out to UK Google Play customer services, but no assistance was available due to the current situation. I have been using a Samsung Galaxy 2 tablet solely for playing the game "HAY DAY" through Google Play for years without any previous issues. Recently, I encountered difficulties connecting to the Google Play server while playing the game. Despite contacting HAY DAY support for help, they were unable to locate my game or provide assistance, suggesting that someone else could be using my game. This situation has left me puzzled, especially since I keep receiving a message stating that "the administrator has disabled mobile access for your account."

For over a month now, I have been experiencing a serious issue with my hacked Yahoo and Google accounts, which were linked to my important bank accounts including PayPal and an offshore bank account. The hacker, Carole Scapillati, has been maliciously accessing and deleting all my data, including precious photos of my two deceased sons. Despite my attempts to create new accounts, she continues hacking them. The security software Norton was also stolen. My main email accounts were [redacted] and [redacted], which are now inaccessible. These accounts are linked to significant financial assets and need urgent attention. Additionally, our secondary email, [redacted], seems to have been tampered with by merging our names. The situation is distressing as she even manipulated my phone and locked me out. I seek resolution and justice for the emotional distress and financial losses this hacker has caused.

I received a message regarding a subscription purchase on Google Play made for an All Access Pass for Smule - The Social Singing App. The order was placed on 24 Jun [redacted] at 1:28:20 pm AEST and will automatically renew on 1 Jul [redacted] for $14.99/week unless canceled. The payment method was Google Play balance. The email associated with the subscription is [redacted] Despite receiving this notification, I do not have the app on my device.

My son, Rogan, created a Kaspersky account last month using my parents' credit card ending in [redacted]. They were billed twice, most recently about $45 a few days ago without authorization as he is underage. I'm his mother, Heather Gasowski, who called to cancel the subscription last month, but it wasn't cancelled due to being billed through Google Play. Please process the refund for my parents. Thanks for your assistance. Contact us at [redacted] or [redacted] or via email at [redacted]

I have been encountering unauthorized charges and missing points on my purchases. Earlier today, I bought a $9.99 item on Roblox and was charged $11.64 instead of the expected amount with tax. Also, when I made 99 cent purchases, I was instantly charged for the $4.99 pack as well. Despite having a password requirement for each purchase and limitations, these issues occurred multiple times. I did not authorize the $4.99 monthly plan for any accounts. Furthermore, after making two $9.99 purchases, I was charged for both but only received points for one. I attempted to connect via live chat but did not receive further assistance. My name is Bushra, and my reference number is 9-[redacted][redacted]. I have noticed unauthorized charges appearing recently without my approval.

I recently changed my Gmail account due to hacking, but now I can't access my Google Play card with $16.00 on it as it's linked to my old account. I'm trying to transfer it to my new account [redacted] from [redacted] to buy some games. Any help would be appreciated. Thanks, Arthur R. from South Australia. Email me at [redacted] or contact me at [redacted]. Thank you. Arthur R.

Hello, I’m Mike Washington. I noticed unauthorized payments from my account to Google Play on 12/06, totaling £47.49, which I did not make. I immediately contacted my bank to block the transactions and changed my card. Unfortunately, further unauthorized charges of the same amount were deducted on 26/06 and a new charge of £28.49 on 29/06. I have not made any purchases on Google Play and urgently need these charges to cease. The frequent debits of funds from my account, where I typically maintain a limited balance, are concerning. Despite my attempts to reach out to Google, I have not received any response. Kindly cease any future unauthorized payments and provide confirmation. You can contact me via email at [redacted] or phone at [redacted]6. Thank you for your prompt attention to this matter. I eagerly await your response. Mike Washington

Hello, I need assistance with a Google Play Store issue. We have an app called "Madárhatározó" in Hungary where users can purchase access to additional content. Following recent updates, some users lost access despite prior payment. The app includes a feature to restore access, but it's not consistently resolving the problem. Could you please examine it for any error messages? One affected user is identified as [redacted] Details: Order number: GPA.3[redacted]-8[redacted]2 Order date: 29 Dec [redacted] 10:47:28 CET Device: Samsung Galaxy S9+ System: Android 10 Thank you for your help! Melinda

I have noticed monthly charges from Pandora Music on my account, but I did not authorize them. I have tried multiple times to cancel the subscription, but since I didn't realize Pandora is a Google app, I couldn't access my account info. I would appreciate a refund for all the charges; I only used the app to try to cancel. I have already contacted Pandora via email and changed my debit card, yet you still keep charging me. I discovered that it was Google Play through PayPal, leading me to your website where I hope I unsubscribed successfully. Nonetheless, I believe a refund for the bank card charges is necessary. Thank you for your attention to this matter.

I have been playing Home Design Hawaii Life and recently started Home Design Paradise Life. I purchased the $12.99 package multiple times in Hawaii Life but was overcharged. Between 5/3 and 7/3, I was mistakenly charged 10 times. I only play occasionally and did not intend to make so many purchases. Moreover, I bought the $1.99 starter pack in Paradise Life but did not receive anything. When I tried to reach out to the game developers, I realized they are based in China, which I was unaware of initially. Unfortunately, they have not responded to my inquiries. I am frustrated and seek a refund from the developers. As these transactions are processed through your platform, I am hopeful that you can assist me. Thank you in advance.

I am visually impaired and recently bought a book called "Home Before Dark," but couldn't find it in my library. The only choice was to pre-order it, preventing me from checking a free sample to verify if I had already read it. As it turns out, I had. Unfortunately, I am unable to find the book in my purchase history on Play Store, making it impossible to request a refund. I am puzzled as to why the book did not appear in my library initially and why I was forced to pre-order it without the option of trying a sample. In the future, I may opt to use my Kindle for all my reading.

I recently bought The Return of Absent Souls: After the Rift Book 6 ebook on Google Play but used the wrong account. I asked for a refund and then bought it again on the correct account. However, I received an email stating I couldn't get a refund on the first purchase. I thought there was a forty-eight-hour window for refunds, but it's only been about twelve hours. I attempted to contact customer service, but the number doesn't seem to work. I can't find helpful information on why I'm not eligible for a refund based on the policy.

My 5-year-old, who can't read yet, unknowingly made multiple purchases on Google Play. I discovered this on July 4th when I noticed over £[redacted] spent in just a few days. I tried to follow Google Play's refund process but am unsure if I did it correctly. I've reached out to my bank and O2 as one transaction was nearly £[redacted]. I'm concerned about the purchases dating back to June 28th. Surprisingly, my son has never made so many purchases before, leading me to question if my account was compromised or if purchases can be made without a password. I want to allow my child to play games but can't afford such unexpected expenses. Despite my past attempts to buy games for him unsuccessfully, he somehow made these recent purchases. I've implemented parental controls hoping this will prevent future incidents.

Hello, I recently noticed an unauthorized charge on my Google Play account that I did not make myself. I promptly canceled the subscription as soon as I received an email notification about it. The charge was supposed to be for a 3-day free trial of a game, with an automatic annual subscription if not canceled within the trial period. I am puzzled why the charge went through since I do not typically make purchases on Google Play. I am reaching out to seek assistance in resolving this matter and getting a refund for the unauthorized charge. Thank you, Ariel

Regarding Claim ID: 7[redacted]-[redacted], I made six purchases on the same day from Eastern Europe when I am based in Canada. Despite reporting this over two weeks ago, I received varied responses from Google support and payments, leading to no resolution but only frustration. I provided my account was hacked, showing I didn't use my Bank of Piraeus card since last September during a holiday in Greece and never added it to Google Pay. The simultaneous purchases were in a foreign language making me suspect a Russian connection. Multiple accounts were hacked, including TD, Scotia Bank, and CIBC, leading to police and fraud reports filed. I urge you to escalate my claim to someone more competent or a supervisor. - A.K. Phone: [redacted]

Last night, July 15, [redacted], I purchased £19.99 worth of gems on the Wolf Online Simulator by SwiftApps. Regrettably, I did not receive the gems I paid for. Instead, an error message appeared stating, "Unable to verify payment." I troubleshot the issue, but it seems the problem is not on my end. I tried making the purchase again, assuming it was just a one-time glitch and that I wouldn't be charged twice. However, the same issue occurred, and I was charged twice. I attempted to reach out to the game developers, but I've heard they are slow to respond to many people. I feel devastated and frustrated. I can't find the refund option on my app store as the site's instructions indicate. I've searched for the option thoroughly to no avail. Losing £40 is a significant amount for me. I desperately need a refund. I am upset and disappointed as this issue has never occurred in the three years I have been playing this game regularly. Sincerely, Olivia M.

I am inquiring about a refund for my purchases in Guns of Glory. The recent game updates have drastically changed my gaming experience by either removing the items I paid for or making them available for free. The current state of the game resembles gambling, and recent updates have disadvantaged paying players like me compared to non-paying ones. I feel like all the money I spent on the game has been wasted. When reaching out to the game developers via email, I only receive automated responses. Any attempts to share my concerns on social media have been thwarted. It is clear that the developers are engaging in dishonest practices, prioritizing profits over customer satisfaction. I hope this matter will be investigated further. Thank you for your attention to this issue.

I have a complex issue to address. I recently disputed a $32.24 charge from Skyhawke Techn) via Google Play on June 30, [redacted], as it was unfamiliar. My credit card company reversed the charge from Google Play. Subsequently, Google Play seems to have recharged me on July 1, [redacted], for their subscription even though it shows as canceled under Subscriptions. I wish to terminate the duplicate payment and the July 1 subscription since I no longer use an Android device. My Google account is linked to [redacted] Kindly reach out to this email for assistance or any further inquiries. Additionally, my credit card company will undo the reversal, likely resulting in an unintended double payment for the unneeded subscription. I appreciate your understanding and help in resolving this matter. Thank you. - DMW

Hello, Thank you for reaching out to the Google Play Team. It appears that you have resubmitted your app (ic0der.smartcontacts.uz) for review. Please be aware that it will take some time for the review process before your app can be published on Google Play. If there were violations in your previous submission, ensure your new version complies with the requirements. Previously, your app was flagged for not meeting the qualifications to use READ_CALL_LOG due to permissions not aligning with the app's core functionality. The declared core functionality, including Default Phone handler and Call History in Dialer, did not match the actual use case of your app. To address this issue, you must adjust your app to align with the declared core functionality or update the use case to match your app's functionalities. Please remember that permission requests must be relevant to the app's current critical features and must not access user data for unauthorized purposes. For more details, refer to the Permissions Policy and the Google Play Console Help Center. If you have further inquiries, feel free to let us know. Kind regards, Jasmine Google Play Team