Hi last night ** july **** I ordered **.** pounds worth of gems on the wolf online simu...

GetHuman5067437's Refund or Suspicious Charges issue with Google Play from July 2020

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman5067437's own words
Hi last night ** july **** I ordered **.** pounds worth of gems on the wolf online simulator by swiftapps. **To my dismay I did not recieve my gems i paid for. Instead a box appeared saying. Unable to vaeify payment. I troubleshooted and it ia nothing on my end. **So i tried again thinking how odd it was and thought surely i wont be charged. I was. Twice. Same issue. **I tried contacting game developers but i have heared they dont ge pack to many people!! :( **It may sound stupid bur im devastated. And angry. I cant contact someone to help, request refund option on my app store isnt where the sites instructions say they are. I cannot fond the option and i tried every one! **I need a refund. Im so cross and forty pound is a lot to loose for me. **Please, i hope i hear back soon. I really feel stuck and scammed, to be honest. The game has never ever done this in * years of playin it often. **Faithfully, **Olivia Murray.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman5067437
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 13189 others
0 customers following this

Timeline

GetHuman5067437 started working on this issue
Jul 15th 1:21pm

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