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I am legally blind and want to ask for a book I recently purchased. I did check my libr...

GetHuman-cwllam's Refund or Suspicious Charges issue with Google Play from July 2020

Help with my Google Play issue

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged

Top Tip from another customer

For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.

The issue in GetHuman-cwllam's own words

I am legally blind and want to ask for a book I recently purchased. I did check my library for Home Before Dark and it wasn't there. The only opti*on was to pre-order it so I could not read a free sample of it to make sure I hadn't read it before. It turns out I have read it. For some reason, pre-order is the option. I have gone to Playstore and when I go to try to find the book in my purchase history, it shows other books, but not my most recent purchases history so I cannot even request a refund. Why wasn't this book in my library and why did I have to pre-order it without the option to read a free sample of it so I did not waste money on a book I've already read? I guess I will switch to using my Kindle to read everything in the future.

GetHuman-cwllam did not yet indicate what Google Play should do to make this right.

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How Do I Cancel My Google Play Subscription?How Do I Recover My Google Play Account?How Do I Fix a Problem with My Google Play Gift Card or Promo Code Not Loading?How Do I Report Unauthorized Charges on Google Pay?How Do I Dispute Google Play Charges?

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