Google Play Customer Service Issues

I am facing an issue with my phone where someone took it and my money from my GCash wallet is missing, a total of [redacted] pesos. I have already reported this to GCash. Upon investigating, I discovered that the person made three purchases on Google Play for a game named Galaxy. They claim my GCash account was linked to Google Play on March 16, [redacted], but I do not recall doing this. Though they insist it was done a while ago, I have no memory of linking my GCash to Google Play. They suggested contacting Google for assistance. I am pleading for help to resolve this matter as I lost [redacted] pesos on a game I am unfamiliar with. This money could have been used for essential needs during this pandemic instead of on a game. Please, can someone look into this and assist me accordingly?

Hello, I keep getting charged by Google Play for Starz Play even though I cancelled the subscription a while back and my account shows no active subscriptions. I would like a refund promptly as it seems unfair to be billed for a service I no longer use. Thank you.

I am reaching out to request refunds and to cease any upcoming charges from your services. Unfortunately, my attempts to reach you have been unsuccessful. Your contact information is not easily accessible. Over the past few months, I have noticed the following charges on my statement: - Google YouTube: $49.99 - Google Sandbox: $3.79 - Google: $4.33 I kindly ask for these charges to be reversed, refunded, and to discontinue any future billing. My child, a minor, claims not to have used these platforms. It is possible that they may have unknowingly started a free trial resulting in these charges. Thank you for your attention and assistance, K. Antonacci

I need a copy of the report regarding unauthorized activity on my checking account. Please contact me via phone or email. My name is Carol Shook. My phone number is [redacted]. I want to find out who has been hacking my account so I can take appropriate action. Thank you.

Hello. I'm curious why Google allows the developers of their gaming apps to evade paying out money to players like myself. These companies make a significant profit from us viewing their ads, but Google seems to turn a blind eye to this issue. It feels like a form of fraud. Despite my efforts, I have not encountered a single app that actually pays out. For instance, with Starry Legend, I have accumulated over €[redacted] in my PayPal account, yet every time I try to withdraw, it claims "not enough funds." This seems to be a widespread problem with various apps they promote, and I strongly believe action should be taken. It seems only fair for these apps to be prohibited and compelled to fulfill their payout obligations.

Regarding your case ID [5-[redacted][redacted]] with Google Support concerning a refund of [redacted] rupees from your Google Play account that was debited automatically, I understand your concern. The transaction in question is related to a subscription for which you downloaded an app on April 30, [redacted], with a free trial ending on May 3, [redacted]. I have now escalated your request for a refund to our specialist team. I have also ensured that the subscription was canceled and the app uninstalled. I sympathize with your situation during the COVID-19 pandemic and the impact this amount has on you and your children. Google Support has initiated the refund process, and they have informed you via email to contact your bank for further assistance regarding the refund timeline. Rest assured, your refund is being processed, and you will receive an update on the status shortly. Thank you for your patience.

Subject: Unauthorized Deductions from My Account Dear Sir, I am a resident of Vill. Baghan, P.O. Kathaltali, District Karimganj, Pin [redacted], writing to bring to your attention an issue with unauthorized deductions from my savings account. Upon reviewing my bank statement from 9/03/20 to 01/05/20, I noticed Rs. [redacted],[redacted] has been deducted without my consent. During this period, there were multiple transactions that I did not authorize, and no OTP was shared from my registered SIM card. Despite the lockdown making banking transactions challenging, I want to highlight that I did not conduct any ATM withdrawals, purchases, or transactions through my ATM card or cheque. The deductions made by Google Play seem to be a violation of banking rules. I have only received around 42k as a refund, which is insufficient. I urge you to thoroughly investigate the deduction details and refund [redacted]% of the deducted amount promptly if the error is confirmed on your end. Your swift action in resolving this matter would be greatly appreciated. Sincerely, Pannalal Singh A/C No. [redacted]6 Branch

Regarding the Device and Network Abuse policy: Applications that disrupt, harm, or access users' devices, networks, or services are prohibited. This includes interfering with other apps, Google services, or carrier networks without authorization. It is important that your app does not violate the terms of service of any service or API it utilizes. For instance, accessing or using YouTube videos in a manner that breaches YouTube's Terms of Service is not allowed. Status Update: Your app has been rejected for publication on Google Play due to a violation of this policy. If you have submitted an update, the previous version of the app is still accessible on the platform.

Dear Team, I am reaching out regarding some unintended purchases made on my Play Store account through the Ludo King app by my 5-year-old daughter. She unknowingly made multiple transactions resulting in a significant amount of money being spent. I have tried to contact the app developer, Mr. Vikash Jaiswal, but unfortunately, I have not received a response. Coming from a lower middle-class background, this loss is impactful for my family. I am seeking a refund, but the lack of support is disheartening. Your assistance in resolving this matter would be greatly appreciated. If not, I may have to escalate this issue to Mr. Sundar, as I believe he will address it appropriately.

I am looking to receive a refund for all the purchases I have made over the past three years related to the game app Final Fantasy A New Empire. Initially, the game allowed fair gameplay for all, but the developers, MZ, have made it pay-to-play over time. Progressing in the game now requires constant spending to stay competitive. Despite MZ's promise to maintain game balance by not releasing new items too frequently, they are doing so every week. My attempts to address this with them directly have been met with either silence or canned responses. They appear to favor players who spend money. I am requesting a refund for my purchases made over the last three years due to their unfair practices. My bank and solicitor recommend seeking refunds from the app provider if the developers do not respond. I urge Google to review my Google Play account history for the past three years and facilitate this refund. A copy of this message will be forwarded to my solicitor for documentation. Sincerely, J. D.

I bought a $[redacted] Google Play card at a Walgreens in Taylorsville, Utah on 04/02/[redacted]. After activating it, I sent the card photos and receipt to my boss via Google Hangouts, who is in Paris due to COVID-19. Unfortunately, when she tried to redeem the card, it did not work. I visited the store and tried the card website, but couldn't resolve the issue. The website warned about excessive loading attempts causing the card to freeze. I'm unsure what to do next, but I want to address this $[redacted] matter. The code is: 8K2J NTNH WBA8 32E8. - Roger P.

On May 28th, [redacted], at 8:58 PM, I bought £45 worth of Google Play cards at Morrison's in Exeter. I bought one for £25 and two for £10 each. When trying to activate the £25 card with a friend, it didn't work. I returned to Morrison's to get a refund, but they said they couldn't help once activated. According to Morrison's, I needed to contact Google Play for a refund. I reached out on May 29th, [redacted], through live chat but the assistance was not satisfactory. Google Play's lack of contact numbers made it challenging to resolve the issue. Despite an error showing the gift was invalid, both Morrison's and Google Play have been unhelpful. Morrison's advised me to seek a refund through Google Play, creating frustration as I had to handle the situation despite their involvement.

I signed up for the "Your Talking Pet" app a month ago for $2.99 per month. The app required the BlueStack software, which was large and cumbersome. I uninstalled both Talking Pet and BlueStack a week ago but forgot to cancel my Talking Pet subscription. I noticed a $2.99 charge on my VISA account for June. I want to ensure I don't continue to get charged monthly for an app I no longer use. I received an email from Google Play on May 30 confirming the renewal of my subscription from WB Media Ltd. The email included an order number: GPA.3[redacted]-2[redacted]6..1. When I clicked the "Manage" link, I couldn't find any information about my purchase or subscription on Google Play. Can anyone provide assistance with cancelling my subscription?

Dear Playstore Team, About two weeks ago, I deposited 0.[redacted] Bitcoin into the Stakedwallet app downloaded from the Play Store. Unfortunately, I recently discovered that the app is no longer running, and the website is also down. Both are inaccessible, and it seems my deposited Bitcoins are missing or stolen. I assume the apps should be properly reviewed before being published in the Play Store. Who is responsible for my lost or stolen Bitcoins? This situation is devastating for me as it was my entire savings, intended to surprise my daughter by depositing it into her savings account. Now it's all gone. I have tried reaching out to the operator multiple times with no success. Please see evidence attached. It would be great if someone could investigate this, as the app is still available for download in your App store. Best regards, Fam Pledl

I had a difficult experience contacting Zomato customer care at [redacted]. It was frustrating dealing with their refund policy and unhelpful customer support. Unfortunately, my order was not delivered, and I felt like my concerns were not understood. Zomato is a popular Indian website offering restaurant information and has grown from a small project to a significant online restaurant guide. Founded by D.G., an IT Delhi graduate, it started in [redacted] to simplify menu card browsing for colleagues and has expanded globally. Zomato ranks 67 in the Food Delivery category and serves various countries. Payment methods include MasterCard and VISA.

Buonasera, da diverso tempo cerco di contattarvi senza successo. Mi sono stati addebitati circa €23 dalla banca senza motivo apparente, non ho effettuato alcuna transazione. Desidero essere ricontattato al più presto poiché non posso permettermi di perdere questo denaro. In caso contrario, sarò costretto a presentare denuncia. Vi ringrazio anticipatamente.

I discovered multiple unauthorized charges on my credit card made by my eight-year-old child. My credit card was added for a previous authorized purchase. I have canceled the unauthorized subscriptions in my Google Play account and removed my credit card as a payment method. The charges were for Google Skins and Google Mods. I am looking to discuss and review each charge urgently.

Hello team, I am having trouble logging in as it keeps showing "user not found." After multiple failed attempts, I have lost access to my account which is linked to [redacted] I have been unable to log in for almost a year due to poor internet connection issues worsened by the Covid-19 situation that affected May [redacted]. From May until April, I had access to my account. However, when I tried to download videos recently, I received an error stating "user not found." I kindly request your assistance in recovering my account as it contains precious memories of my child. Although the account itself is not my main concern, the videos of my child's early years are irreplaceable. I am deeply saddened by this loss and missing those precious moments. I appeal to you to view my situation with understanding and urgency to help me regain access to my account. For any further inquiries, please contact me at +[redacted]32. Thank you.

I recently started two AVG subscriptions and requested an additional 30-day subscription for each. The subscriptions began in January [redacted]. Currently, I am in a mental health facility due to a home accident causing property damage and a forced entry. I trust Google Play will handle the account safety well. For any concerns, please contact me at the patient payphone at 02[redacted]01 and ask for Stuart Broadbent at studio D5.10. My issue is that my Moto G5 Play handset broke while I was reviewing the Motorola licensing agreement shortly after starting the AVG subscriptions. The handset is at my home without access to my Google Play account, so I need a Google Play employee to cancel the AVG subscriptions linked to my account. You can reach me at [redacted], an email created at Saxon Ward, Antelope House. My alternate email is [redacted]

Hello, I recently discovered that my child, who is only 10 years old, unknowingly made purchases on her TikTok and Robux accounts. She used my birthdate to create the accounts with my permission. Between March and May [redacted], there were a total of £[redacted] spent on Robux and TikTok coins, which she was not aware of. Since my bank card details were stored on her account, Google Play automatically processed the transactions. I am kindly requesting a refund for these unauthorized charges as this money is critical for overdue household bills during the COVID-19 lockdown period. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance.