I have contacted Google tons I have tried to do what I could online. I hve done what th...

GetHuman-melodyv's Refund or Suspicious Charges issue with Google Play from April 2020

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-melodyv's own words
I have contacted Google tons I have tried to do what I could online. I hve done what they ask me to do and they continue to refuse to refund me for an app we have no access to and do not want. I contacted EPIC, I contacted Google Play, I was told by the rep to go to my American Express company and explain and ask them to investigate the charge. I did that and google play still refused me a refund. I have never seen a bigger fraud especially during a pandemic. I want my American Express account refunded (literally today is my *th attempt to resolve an issue since January and we have never accessed the app since December **th) $**. ** immediately for an app I could not cancel because no one on Google Play could give me the right information AND KEEP SENDING ME IN CIRCLES. They wont ever get money from me again.

GetHuman-melodyv did not yet indicate what Google Play should do to make this right.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman-melodyv
Apr 23rd, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 14470 others
0 customers following this

Timeline

GetHuman-melodyv started working on this issue
Apr 23rd, 2020 9:06pm