So I got a new Android phone and I logged Into the Google Play store using the same log...

GetHuman-taylahke's Technical Support issue with Google Play from December 2019

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-taylahke's own words
So I got a new Android phone and I logged Into the Google Play store using the same login details I used fto log Into the playy store on my old android, but for some reason I can't find an app I purchased back when I was using my old phone. When I did eventually find it, it says I have to pay for it again. But I'm confused as I'm logged In with the email I used on my old phone. The game is called SIMULACRA- FOUND PHONE HORROR MYSTERY. Last time I played the game was on my old phone back in aug, so I don't understand why I can't download it on my new phone without having to pay again. I just want to be able to download it without paying so I can use the app.

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Google Play

Technical Support issue
Reported by GetHuman-taylahke
Dec 15th, 2019 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 15938 others
0 customers following this

Timeline

GetHuman-taylahke started working on this issue
Dec 15th, 2019 9:14am
GetHuman-taylahke indicated the issue is not fixed yet.
Dec 15th, 2019 1:25pm
GetHuman-taylahke indicated the issue is not fixed yet.
Dec 15th, 2019 1:25pm

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