Despite numerous reports and attempts at contacting someone, I have failed. *My son has...

GetHuman3846664's Refund or Suspicious Charges issue with Google Play from October 2019

Help with my Google Play issue
First: share to improve GetHuman3846664's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3846664 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman3846664's own words
Despite numerous reports and attempts at contacting someone, I have failed. *My son has an unhealthy addiction to a game which I am reporting to the relevant authorities due to continued purchases being allowed despite the recommended security procedures being put in place! How do I know how easy it is? I just tried it and made a purchase by pressing one button! Absolutely no security whatsoever!!! I am at breaking point as I just can't afford this loss of money and my son's addiction is leaving us on the verge of being made homeless. I honestly don't know what to do anymore as he is clearly getting my information from somewhere and leaving me suicidal!!! I've removed his phone and tablet but he's still playing and still buying and not just through Google, it's costing me hundreds of pounds per month!! Please, please, please help me?

GetHuman3846664 did not yet indicate what Google Play should do to make this right.

How GetHuman3846664 fixed the problem

We are waiting for GetHuman3846664 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google Play

Refund or Suspicious Charges issue
Reported by GetHuman3846664
Oct 29th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 61625 others
0 customers following this


GetHuman3846664 started working on this issue
Oct 29th, 2019 8:14am