Despite numerous reports and attempts at contacting someone, I have failed. *My son has...

GetHuman3846664's Refund or Suspicious Charges issue with Google Play from October 2019

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Before contacting them, items GetHuman3846664 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman3846664's own words
Despite numerous reports and attempts at contacting someone, I have failed. *My son has an unhealthy addiction to a game which I am reporting to the relevant authorities due to continued purchases being allowed despite the recommended security procedures being put in place! How do I know how easy it is? I just tried it and made a purchase by pressing one button! Absolutely no security whatsoever!!! I am at breaking point as I just can't afford this loss of money and my son's addiction is leaving us on the verge of being made homeless. I honestly don't know what to do anymore as he is clearly getting my information from somewhere and leaving me suicidal!!! I've removed his phone and tablet but he's still playing and still buying and not just through Google, it's costing me hundreds of pounds per month!! Please, please, please help me?

GetHuman3846664 did not yet indicate what Google Play should do to make this right.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman3846664
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 61625 others
0 customers following this

Timeline

GetHuman3846664 started working on this issue
Oct 29th, 2019 8:14am

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