My name is Tanya Maeva, my *yr old daughter has accidentally subscribed to an app named...

GetHuman3767428's Recover Account issue with Google Play from October 2019

Help with my Google Play issue
The issue in GetHuman3767428's own words
My name is Tanya Maeva, my *yr old daughter has accidentally subscribed to an app named Older Face - Aging Face APP, Face Scanner on the ********** costing me $***.** AUD on my Google Play AC whilst playing on my mobile. I'm a single mother with * young kids and I am asking if you could please refund my money. I have sent email to the app developer and they replied saying that they are not the developer of the app and I should contact Google. I would really appreciate if someone could please call me as this is a matter of urgency as I am now struggling to find the money to replace the funds which was for our food shopping and because of this unfortunate mistake I can't feed my children.. please contact me on *** **********.

GetHuman3767428 did not yet indicate what Google Play should do to make this right.

How GetHuman3767428 fixed the problem
Disconnected * times in a row, then finally connected to a automated voice message..
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Google Play

Recover Account issue
Reported by GetHuman3767428
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman3767428 shared how to fix
Seen by 2 customers so far
Similar issue to 60325 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman3767428 started working on this issue
Oct 15th, 2019 8:03am
GetHuman3767428 confirmed the issue is fixed. Hooray!
Oct 15th, 2019 8:10am

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