I've sent you a message prior to this one I tried calling the American phone number as...

GetHuman3569832's Refund or Suspicious Charges issue with Google Play from September 2019

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Before contacting them, items GetHuman3569832 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman3569832's own words
I've sent you a message prior to this one I tried calling the American phone number as I am in New Zealand and I only got automated messages and I'm trying to get this problem solved immediately the email address I have sent this from as the one in question I don't know what to do I process the payments on the *th as a refund request but it is still happening how do I stop this from happening how do I get my money back it is very very stressful and I'm hoping Google can help me in my last message I advise that I've updated the security on my device I've contacted my bank but they said there is nothing they can do into contact due I'm going around in circles and I'm extremely worried this will continue to happen and I won't be able to pay my utilities in necessities of life can you please help me as soon as possible this is an urgent matter please help me

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman3569832
Sep 11th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 57132 others
0 customers following this

Timeline

GetHuman3569832 started working on this issue
Sep 11th, 2019 12:19pm
GetHuman3569832 indicated the issue is not fixed yet.
Sep 11th, 2019 8:46pm

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