good morning. i am really upset. phone galaxy s**. but. i have play store settings, i i...

GetHuman3369609's customer service issue with Google Play from August 2019

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The issue in GetHuman3369609's own words
good morning. i am really upset. phone galaxy s**. but. i have play store settings, i it was chosen that apps will be updated through wi fi only. settings - auto update apps- over wifi only. That was my preference on play store. but for some reason, yesterday it started download updates from mobile data, and i was charged ** euros. i dont understand, how it can happen, if i choose to update through wifi, and suddenly play store decided to update through mobile data. I was at sea, and my phone was connected to satelite network, and i was not even aware about it, as phone was in my pocket, i just received message from my provider that i reached mobile data limit of **€ abroad???? if i want to increase the limit, to call them. boolshit. so i am charged ** euros, because of google play store settings? i am looking for a refund from you guys. thanks

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Google Play

Customer service issue
Reported by GetHuman3369609
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 53312 others
0 customers following this

Timeline

GetHuman3369609 started working on this issue
Aug 5th, 2019 7:05am

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