Today I received an email regarding a payment that went through google play. I do not h...

GetHuman-bradyhau's Gift Card Won't Load issue with Google Play from August 2019

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-bradyhau's own words
Today I received an email regarding a payment that went through google play. I do not have a google play account. I went through the history of these unauthorized charges and discovered that there has been at least $*** charges for an app that I do not use or have not downloaded dating back to January ****. I use an Apple iPhone and use iTunes and Apple wallet to download apps and for payments issued. Between now and when these purchases were originally made, my personal information was stolen on at least one occasion through a data breach in a major credit monitoring agency. I can not confirm that using my since unrecovered personal information that this is how this issue arose but I need it resolved entirely and want a full refund for not authorizing these charges.

GetHuman-bradyhau did not yet indicate what Google Play should do to make this right.

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Google Play

Gift Card Won't Load issue
Reported by GetHuman-bradyhau
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 53291 others
0 customers following this

Timeline

GetHuman-bradyhau started working on this issue
Aug 5th, 2019 4:35am

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