Okay so in the month of June my son made purchases without my knowledge or consent. I o...

GetHuman-llianjo's Refund or Suspicious Charges issue with Google Play from August 2019

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-llianjo's own words
Okay so in the month of June my son made purchases without my knowledge or consent. I only recently found out when I looked at the financial statements. I spoke to my son about it, and he promised me he won't do it again. Unfortunately, * days ago, I received a message from my bank that there was another purchase, and my son says it was accidental. I have now put password protection on, so he cannot make purchases. But I do want a refund. I have also spoken to the developer of the app*game, and they told me that they cannot do the refund on their side, and that I have to use the services of Google Play. I have tried to get a refund through your automated service without any luck, and I cannot afford to lose money on this. Seeing as the developer knows and gave consent for your services to do the refund, I would really like it if you could help me with this.

GetHuman-llianjo did not yet indicate what Google Play should do to make this right.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman-llianjo
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 53255 others
0 customers following this

Timeline

GetHuman-llianjo started working on this issue
Aug 4th, 2019 7:56pm
GetHuman-llianjo indicated the issue is not fixed yet.
Aug 5th, 2019 1:05am

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