Okay so in the month of June my son made purchases without my knowledge or consent. I o...

GetHuman-llianjo's Refund or Suspicious Charges issue with Google Play from August 2019

Help with my Google Play issue
First: share to improve GetHuman-llianjo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-llianjo may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-llianjo's own words
Okay so in the month of June my son made purchases without my knowledge or consent. I only recently found out when I looked at the financial statements. I spoke to my son about it, and he promised me he won't do it again. Unfortunately, * days ago, I received a message from my bank that there was another purchase, and my son says it was accidental. I have now put password protection on, so he cannot make purchases. But I do want a refund. I have also spoken to the developer of the app*game, and they told me that they cannot do the refund on their side, and that I have to use the services of Google Play. I have tried to get a refund through your automated service without any luck, and I cannot afford to lose money on this. Seeing as the developer knows and gave consent for your services to do the refund, I would really like it if you could help me with this.

GetHuman-llianjo did not yet indicate what Google Play should do to make this right.

How GetHuman-llianjo fixed the problem

We are waiting for GetHuman-llianjo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google Play

Refund or Suspicious Charges issue
Reported by GetHuman-llianjo
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 53255 others
0 customers following this


GetHuman-llianjo started working on this issue
Aug 4th, 2019 7:56pm
GetHuman-llianjo indicated the issue is not fixed yet.
Aug 5th, 2019 1:05am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies