Before contacting them, items GetHuman2737935 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman2737935's own words
Trying to purchase gold ... I purchased some gold on the game, and never received it, tried to contact google play for refund, and there's no one to talk to, so I talked to my bank, who resolved the problem in minutes, that took care of that!
They don't have a live person to talk to, why is this?
I took it to my bank, and they solved the problem, did a investigation into it
Reported it to my bank, that was all it took
I have an issue with Google Play too
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