Want GOGGLE to refund money used in a scam to buy GOGGLE play cards - cards are unused, unactivated, and there is a receipt

GetHuman-audreydh's customer service issue with Google Play from March 2019

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The issue in GetHuman-audreydh's own words
I am trying to get a refund for unused and unactivated GOGGLE play cards which I was tricked in to purchasing via an email scam originated from a GOGGLE gmail account ... I was the subject of a GOGGLE play card scam which originated from a GOGGLE gmail account (*****@***.com Fortunately I did not send the number of the play cards to the phone number which the scammer provided **********. However I now am the proud possesser of $*** worth of YOUR cards, unactivated and unused. Walgreens where I purchased them from will not refund my money (they do not refund any gift cards) and from what I read you too will not refund my money. Why will GOGGLE not refund money if I return used and unactivated play cards (* at $*** each with receipt of purchase) for unused GOGGLE play cards for a scam which originiated from GOGGLE gmail? If you have read this, I truly thank you. Audrey Hammerich
Walgreens where I purchased the cards will not refund my money. They have a policy of not refunding any gift card purchases.
Most importantly GOGGLE should insure that our university's use of GOGGLE products and services are secure! In addition GOGGLE should refund my money as the scam involved a GOGGLE product and was initiated via a GOGGLE email account and the gift cards are new, never used or activated and there is a receipt.
I work at the University of Illinois at Chicago. I was contacted on my university email account by the scammer who had hacked into the university server (possibly via GOGGLE docs). The University of Illinois system pays a lot of money to GOGGLE for various products and services.
It is currently Saturday. On Monday I will talk with the head of IT at UIC and see what can be done about securing our networks. Without resolution of this issue, one possibility is to refrain*from using GOGGLE products and services in the future.
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Google Play

GOGGLE play cards
Customer service issue
Reported by GetHuman-audreydh
Mar 23rd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 32111 others
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GetHuman-audreydh started working on this issue
Mar 23rd, 2019 7:58pm