Every time I try to buy "My Life as a White Trash Zombie" by Diana Rowland, I get "Erro...

GetHuman2636503's customer service issue with Google Play from March 2019

Help with my Google Play issue
The issue in GetHuman2636503's own words
Every time I try to buy "My Life as a White Trash Zombie" by Diana Rowland, I get "Error You already own this item". But I've never bought it, and Play will only download the sample. How do I get past this bogus error message.
GetHuman2636503 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman2636503 fixed the problem
I chatted with Google on their chat system. They were basically zero help. They asked me to dial this number (including the stars and pound signs) to "check in to the Google servers": *************** Naturally this did not connect and I got a "cannot be completed as dialed" message. Asked the wife & daughter to try, same result. "Jasmine" asked me to use another phone to buy the book. That was successful with the wife's phone. Then Jasmine says, "Oh, you couldn't buy it because someone else already bought it and added it to your family library." What a moron.*Basically if you have this, buy the book using another device (phone, tablet, computer). It seems to affect only the one book (I've since bought another two) so it doesn't seem to matter whether you fix it with that book.*Good luck!
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Google Play

Customer service issue
Reported by GetHuman2636503
Mar 29th, 2019 - 6 mons ago
I have an issue with Google Play too
Fixed
GetHuman2636503 shared how to fix
Seen by 6 customers so far
Similar issue to 33361 others
0 customers following this
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Timeline
GetHuman2636503 started working on this issue
Mar 29th 11:24pm
GetHuman2636503 confirmed the issue is fixed. Hooray!
Mar 30th 11:53pm
GetHuman2636503 confirmed the issue is fixed. Hooray!
Mar 31st 12:05am