In February, between the * thru the **th, unauthorized charges were made in the amount...

GetHuman-corannzu's customer service issue with Google Play from March 2019

1 view
30335 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman-corannzu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-corannzu's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-corannzu may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-corannzu's own words
In February, between the * thru the **th, unauthorized charges were made in the amount of ***.**. Google play refunded a total of ***.**, and although I appreciate what has been refunded, it still is not the total that was taken from my account. I have reached out to you (Google) several times over the past month, but no one has contacted me regarding this. In February, I sent photo copies of my bank statement with all the charges, which totaled ***.**. Please help me with this situation. I have been needing my funds put back into my accout for a month now. I was told that another ***.** would be refunded, but it has not been honored as of yet. Thank you for your support in this matter. **Corann Tackett ******@***.com ****-***-****
GetHuman-corannzu did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-corannzu fixed the problem
We are waiting for GetHuman-corannzu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-corannzu fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-corannzu
Mar 12th, 2019 - 5 mons ago
I have an issue with Google Play too
Not resolved
Seen by 1 customer so far
Similar issue to 30335 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-corannzu started working on this issue
Mar 12th 2:27pm