In February, between the * thru the **th, unauthorized charges were made in the amount...

GetHuman-corannzu's customer service issue with Google Play from March 2019

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The issue in GetHuman-corannzu's own words
In February, between the * thru the **th, unauthorized charges were made in the amount of ***.**. Google play refunded a total of ***.**, and although I appreciate what has been refunded, it still is not the total that was taken from my account. I have reached out to you (Google) several times over the past month, but no one has contacted me regarding this. In February, I sent photo copies of my bank statement with all the charges, which totaled ***.**. Please help me with this situation. I have been needing my funds put back into my accout for a month now. I was told that another ***.** would be refunded, but it has not been honored as of yet. Thank you for your support in this matter. **Corann Tackett ******@***.com ****-***-****
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Google Play

Customer service issue
Reported by GetHuman-corannzu
Mar 12th, 2019 - 5 mons ago
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GetHuman-corannzu started working on this issue
Mar 12th 2:27pm