Google Play Customer Service Issues

I recently switched from an iPhone to an Android device and I'm having trouble transferring my Stupid Simple Keto upgrades. The order numbers are [redacted] and [redacted]. The new app on my Android device doesn't have my upgrades or information, and the app support team is asking for a GPA# which I'm not familiar with. I can provide the receipts from my Google account, but I'm frustrated with the process and unable to reach a human for help over the phone. My old email used for purchase is [redacted], and my new email is [redacted] Appreciate any assistance with this issue. Thank you.

I am seeking a refund under the Consumer Goods Act for my purchase called the Crowdfire Inc., Crowdfire Social Media Manager app for Android from Google Play. I paid £80.99 for this app using the account [redacted] to make the purchase. After using the free version of the app in January and upgrading to the paid version, I encountered issues. The app no longer functions as described because Twitter has restricted its access. I have a screenshot showing this information displayed in the app. The app is now unusable for the intended purpose, which was to manage Twitter. According to the Consumer Goods Act, the goods should be as described, fit for purpose, and of satisfactory quality. Since attempts to resolve the issue have failed, I am requesting a refund of up to [redacted]% of the original cost paid. I look forward to hearing from you within 14 days to arrange the refund. Regards, Alicia W.

I've been dealing with error code [redacted] since last November and it's making it impossible for me to download the games and apps I want. I've tried all the suggested solutions, but nothing has worked so far. I've been loyal to Android because I enjoy playing games without worrying about errors, but this ongoing issue is pushing me to consider switching to Apple. I really need this problem resolved soon so I can continue enjoying my experience on Google Play.

I recently had a claim denied for unauthorized charges of $[redacted].99 on my debit card. As the only user of my phone, I did not authorize this purchase for a costly app. There should be a pin verification required for such transactions to prevent these issues. It makes me curious about the amount of money companies make from unauthorized purchases like mine. If this matter isn't resolved promptly with a refund, I will have to escalate it against Google for allowing it to occur. My purchase history will show that I have never made such a high-priced app purchase, especially not at $99 per week. My Google account is linked to the email provided below. I urge Google to refund me the money promptly.

I purchased a $[redacted] Google card for the Grant Treasury app and Federal services from Bank of New York. The individuals I spoke with were Steven Walker, Rachel Green, and James Schneider. The contact numbers given were [redacted] for Grant Treasury and [redacted] for James Schneider. For Federal Revenue, I was asked by Jotham Connor to submit a $[redacted] card to release funds from Western Union. Despite my hesitation, they stressed that the $[redacted] covered taxes on the money I was supposed to receive. James Snyder from U.S. Bank of New York gave me a tracking number from Western Union: [redacted]. Now, I am left without funds. Can you please email me to discuss a possible refund for the $[redacted] I spent and still have the receipt for? My email is [redacted].

I am concerned about the recent charges on my Regions Credit Card statement. After my 8-year-old grand-daughter stayed with me for two months, I discovered unexpected purchases. She unknowingly made these transactions while playing games on my device, not realizing it was using real money. Given my current situation of being out of work due to a disability, I am unable to cover these charges. Although I acknowledge some of the expenses are mine, the majority are from her activities. I typically don't check my email frequently, which delayed my awareness of the situation. I am overwhelmed by the financial strain this has caused and seek assistance in resolving these unauthorized purchases.

Claim ID: 7[redacted]-[redacted] Game: Ragnarok Mobile English I want to share my recent experience with the game. I have been a loyal player for over 4 months and have invested approximately $1.8K SGD in supporting the game. Unfortunately, on February 26th, [redacted], my account was hacked, and all my equipment was sold by the hackers. Despite reaching out to the game developers for help in recovering my account, I have only received automated responses. After much persistence, they acknowledged the hacking incident but claimed they were unable to retrieve my equipment. This was disappointing, especially since I had invested both time and money in acquiring those items. I attempted to request a refund through the automated system, but I could only recover a small percentage of what I had spent in the game. I believe many players are facing similar issues and seeking refunds. Here are some key problems with the game: 1) Adulteration concerns: The game is plagued by hackers, and the developers seem unwilling to take action against them, betraying the trust of the players. You can find numerous complaints on their Facebook page regarding add-ons. 2) Lack of responsiveness from the support team: Players encounter issues with missing items, unreceived rewards, and lost progress, yet the support team only sends generic automated responses without providing real solutions. 3) Technical glitches and missing items: The game has numerous bugs that remain unresolved. The developers seem more focused on introducing money-making features like the gacha machine rather than fixing these problems. In conclusion, I am deeply disappointed with my experience and seek a full refund from the game. Since the developers have been unhelpful, I'm turning to Google for assistance in obtaining a refund. Thank you.

In the past year, I have invested a substantial amount in a game available on the Japanese Google Play Store using a US Payment Profile. To ensure my Android device's safety, I have switched my payment profile from US to Japanese. I recently discovered that the Google Play Store in Japan offers a point system called Google Play Points based on the money users spend on games. Since my funds went into this market, I wish to receive Google Play Points for the in-app purchases I made in the game "Fate Grand/Order," which amounts to over $[redacted]. I want to clarify that this is not a complaint against Google or Aniplex but a genuine request due to the significant sum I've contributed. I appreciate the excellent service provided by both companies and eagerly anticipate a response. Thank you for your attention, and have a good night.

Yesterday, an app disappeared from my Android Moto E phone. I checked Google Play, but I couldn't find it there either. The app had a corkboard icon with notes and was used to store my passwords. I searched under Password Keepers and Note Pads but couldn't locate it in my inactive apps list either. I planned to change my passwords for my bank, Chewy, and Amazon as a precaution. Since I can't access my bank app, I will visit the branch for assistance. I wonder where the password app went and how it vanished from the Play Store. Could there be a copy of it in the Cloud? It's ironic that I was just considering making a hard copy of those passwords from the app.

Dear Sir/Madam, I am writing to inform you that I recently noticed a debit of [redacted] rupees from my Axis Bank account for Google Future Tech without my knowledge. After contacting the bank, I was advised to block my ATM card, which I promptly did. Upon further investigation, I discovered an accidental purchase of Future Face Zodiac Sign during a phone update process. I have canceled the subscription and requested a refund from Google Play, but I am uncertain if it was successful due to the blocked card. I urgently need the refund as I am currently facing difficulties with my home rent payment. Kindly assist me in resolving this matter promptly. Could you please provide me with the necessary steps to ensure the refund and also the customer service contact details for Google Play? Thank you for your attention to this issue.

I am writing to report an issue with a recent charge on the Mini Clip 8 Ball Pool app. As a new player, I have only purchased coin packs for $1.99 each. However, after buying a $1.99 pack, I noticed that another purchase of $54 appeared on my card. I am extremely concerned as I cannot afford to lose $50, especially since child support garnishes a significant portion of my bi-weekly $[redacted] income. I have lost so much already and every dollar is crucial to me. Despite reaching out for help, I have been told that there is nothing that can be done. I uninstalled the game to prevent further charges and now I urgently seek a resolution to this matter. I implore you to investigate and refund the unauthorized $54 charge. I am desperate for assistance as I cannot wait another two weeks for my next paycheck. Something definitely seems amiss with these transactions, and I am hopeful that this can be rectified promptly.

I recently tried to request a refund, but was unable to provide a reason for it. Despite not having used the paid subscription, I was denied the refund. The charge for the app was £71, which I forgot to cancel after the free trial. Other companies have been more understanding in similar situations. As a university student, such a bill is unaffordable for me. This issue is causing me undue stress as money is tight in my current situation. I would appreciate a refund as this payment was not intentional.

Hello, I developed an Android app on the Google Play Store that utilized Bluetooth LE services. I received an email from Google Play on Feb. 17, [redacted], instructing me to update my app to comply with the Google Play permissions policy, which I promptly did. After updating, the app worked correctly - I could log in and perform a Bluetooth LE scan. However, the next day, I encountered difficulties logging in and conducting Bluetooth LE scans. Upon investigation, I identified import errors in AsyncTask.java, Thread.java, FutureTask.java, and ThreadPoolExecutor.java, components I believe are part of the Android SDK, not my own files. To address this issue, I migrated to the AndroidX namespace in Android Studio to resolve the problem, but unfortunately, I am still experiencing the same errors. Any assistance would be greatly appreciated. Thank you.

I bought gems for Monster Legends at the price of $9.99, but the next day my bank contacted me about multiple unauthorized transactions: 4 transactions for $99.99, 1 for $9.99, and 1 for $19.99. I contacted Google Play immediately, explaining that I only authorized one purchase. I filled out a refund request, and even though I got refunds for the two smaller amounts as a goodwill gesture, Google Play refused further refunds because they claim there was no record of unauthorized activity. I'm desperate for help as this situation caused me to miss my mortgage payments. I ask you to please reconsider and refund me $[redacted].96 or at least $[redacted].00. Your assistance is greatly needed.

I used my card to buy Bendy and the Ink Machine on Feb 22nd. Since then, I noticed daily charges for all content, including apps I canceled. About $[redacted] has been debited from my account between Feb 22nd and March 5th. I request a prompt refund for these unnecessary charges. Please review this and provide your email address for me to send my account statement. My Play Store account is under the name Mohammad Ehan with the email [redacted] Thank you.

One of the games I play is consistently experiencing issues. Recently, many of us made purchases using Google in the game, but then the game developers claimed there was an issue after I spent over £50. I requested a refund, but they stated they do not issue refunds for errors. This problem has persisted for months now, impacting the gameplay. Moreover, the game appears to discriminate against players of other nationalities since it is in Chinese. Despite reports, no actions are taken. This situation makes it difficult to enjoy the game under these circumstances.

To whom it may concern, I am writing to report an incident that occurred on Monday, March 4, [redacted], where I was misled by an individual claiming to work for Delta. I searched for Delta's phone number online and contacted the individual at 1-[redacted] & 1-[redacted]. He convinced me to purchase $[redacted].42 worth of Google Play cards under the pretense of offering a discount on an airline ticket, which turned out to be a scam. The person, who identified himself as Jordan with an Indian accent, failed to provide a reservation number and withheld a promised refund, citing a minimum refund amount of $[redacted]. Feeling deceived, I have filed a report with the police. I hope to recover my funds and see justice served for this fraudulent individual. Thank you for your attention, Mario J.

I am requesting a full refund due to the game becoming unplayable. Here are the reasons: 1. Game is unbalanced. 2. Majority of players are shielded due to attack imbalance. 3. Realms are nearly dead with no tactical engagement opportunities. 4. Paid Astral boosts were removed without compensation. 5. Game lag is disruptive and kicks me out. 6. Chat function is unreliable, affecting war team communication. 7. Game glitches provided free packs to some players. 8. Spenders and top players weren't compensated for accidental free items. 9. Support tickets are ignored or poorly handled. 10. Account vulnerability increased drastically overnight. 11. No compensation for losses due to developer faults. 12. Game enjoyment has been affected for months.

I have submitted a request for a refund due to an issue with the iFax app on Google Play. The app didn't function properly during the 7-day trial, which I then attempted to cancel. However, Google Play proceeded to charge me $60 without consent before the trial period ended. Both the developer and Google Play are shifting responsibility for the refund back and forth, leaving me out $60. As a senior citizen on a fixed income and dealing with health challenges, this situation is causing me undue stress. It's essential to rectify this matter promptly without further delay or confusion.

Hello, I was unfortunately involved in a scam where I was asked to buy Google Play cards. The scammers claimed to be the IRS. I redeemed the cards onto my account and received the full amount I paid for. I still have my receipt and the cards. I was wondering if there is a way to get the amount back onto my card or convert it to Google Pay. Thank you for any assistance you can provide. Regards, Josh