I've recently downloaded a free app and all of a sudden it has taken £**.** out of my n...

GetHuman2326184's customer service issue with Google Play from February 2019

1 view
28392 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman2326184's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2326184's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2326184 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2326184's own words
I've recently downloaded a free app and all of a sudden it has taken £**.** out of my nan's bank account without my permission. I do not want the App and i would like a refund as my money was taken without my permission. The app is 'voice changer with effects app' by VTM Studious. I did not want the full version of the app and It was accidentally taken from my account. My google play account email is: H*****@***.com
GetHuman2326184 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman2326184 fixed the problem
We are waiting for GetHuman2326184 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2326184 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman2326184
Feb 28th, 2019 - 3 mons ago
I have an issue with Google Play too
Not resolved
Seen by 1 customer so far
Similar issue to 28392 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2326184 started working on this issue
Feb 28th 3:23pm