I've recently downloaded a free app and all of a sudden it has taken £**.** out of my n...

GetHuman2326184's customer service issue with Google Play from February 2019

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The issue in GetHuman2326184's own words
I've recently downloaded a free app and all of a sudden it has taken £**.** out of my nan's bank account without my permission. I do not want the App and i would like a refund as my money was taken without my permission. The app is 'voice changer with effects app' by VTM Studious. I did not want the full version of the app and It was accidentally taken from my account. My google play account email is: H*****@***.com
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Google Play

Customer service issue
Reported by GetHuman2326184
Feb 28th, 2019 - 3 mons ago
I have an issue with Google Play too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman2326184 started working on this issue
Feb 28th 3:23pm