Claim ID :****-****-******Game: Ragnarok Mobile English**Heres the full story.**I have...

GetHuman-imyusong's customer service issue with Google Play from February 2019

1 view
28325 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman-imyusong's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-imyusong's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-imyusong's own words
Claim ID :****-****-******Game: Ragnarok Mobile English**Heres the full story.**I have been playing this game over a * month period. And had spend around $*.*K SGD or more supporting this game. On the **th Feb ****. My account was hacked and hackers destroyed my account by selling all of my equipments.*Its was time and money spent on these equipments. **I first contacted game Dev to help to recover my account but they are only sending me automated messages. Finally they replied me but are saying that they are unable to retrieve my account equipment. They acknowledge the hacking but did not want to help retrieve my equipments. I was dissapointed and threaten with a refund and they didnt bother to give me any more explaination.**I tried refunding via the automated system but only managed to get less than *% of what i have invested in this game.***Dear google Dev, please help on my situation as i believe a lot of player are refunding from the game.**List of problem the game have:***) Add on issue. **The game is full of hacker and dev are not willing to ban them. Breaking their promise to the gamer. I have send some link so you can take a look at their facebook page. Full of add on complains from user**https:***PlayRagnarokM.EN*?brand*redir*********************) Unwillingness to response on their support.**Players have issue with items, rewards not given, lost progress. But their support team will just send u the same automated message without helping the players. ****) Bugs, Missing items.**There are alot of bugs in game and they are unwilling to solve it. But instead only caring to get more of their cash grabbing gacha machine out.*****All in all, i am very disappointed with the experience and will like to get a full refund from this game. They are not helping me and google is my last resort to get back any form of refund. Kindly assist
GetHuman-imyusong did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-imyusong fixed the problem
We are waiting for GetHuman-imyusong to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-imyusong fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-imyusong
Feb 28th, 2019 - 3 mons ago
I have an issue with Google Play too
Not resolved
Seen by 1 customer so far
Similar issue to 28325 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
GetHuman-imyusong started working on this issue
Feb 28th 6:31am