Claim ID :****-****-******Game: Ragnarok Mobile English**Heres the full story.**I have...

GetHuman-imyusong's customer service issue with Google Play from February 2019

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The issue in GetHuman-imyusong's own words
Claim ID :****-****-******Game: Ragnarok Mobile English**Heres the full story.**I have been playing this game over a * month period. And had spend around $*.*K SGD or more supporting this game. On the **th Feb ****. My account was hacked and hackers destroyed my account by selling all of my equipments.*Its was time and money spent on these equipments. **I first contacted game Dev to help to recover my account but they are only sending me automated messages. Finally they replied me but are saying that they are unable to retrieve my account equipment. They acknowledge the hacking but did not want to help retrieve my equipments. I was dissapointed and threaten with a refund and they didnt bother to give me any more explaination.**I tried refunding via the automated system but only managed to get less than *% of what i have invested in this game.***Dear google Dev, please help on my situation as i believe a lot of player are refunding from the game.**List of problem the game have:***) Add on issue. **The game is full of hacker and dev are not willing to ban them. Breaking their promise to the gamer. I have send some link so you can take a look at their facebook page. Full of add on complains from user**https:**www.facebook.com*PlayRagnarokM.EN*?brand*redir*********************) Unwillingness to response on their support.**Players have issue with items, rewards not given, lost progress. But their support team will just send u the same automated message without helping the players. ****) Bugs, Missing items.**There are alot of bugs in game and they are unwilling to solve it. But instead only caring to get more of their cash grabbing gacha machine out.*****All in all, i am very disappointed with the experience and will like to get a full refund from this game. They are not helping me and google is my last resort to get back any form of refund. Kindly assist
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Google Play

Customer service issue
Reported by GetHuman-imyusong
Feb 28th, 2019 - 3 mons ago
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GetHuman-imyusong started working on this issue
Feb 28th 6:31am