YouTube will not work, neither app or browser. A prompt saying Google play services is...

GetHuman-fleaster's customer service issue with Google Play from February 2019

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The issue in GetHuman-fleaster's own words
YouTube will not work, neither app or browser. A prompt saying Google play services is required for YouTube, and my android device is not supported by Google play services. **From there, I went to Google play to get Google play services. I downloaded, and installed Google play services.. Or so I thought. I could still not access YouTube, and the same prompt about play services came up. **I restarted the device, same thing. I have gone through so many help and trouble shooting options that aren't applicable. I called the Google play help line, and was routed around to a recording telling me to go to the same help pages that I've already been through. That's it, no option of talking to a live tech support..."thanks for calling"**I'm typing on behalf of my mother. Who at the moment, thinks she is going to have to buy a whole new device just to watch YouTube.. Is that the kind of impression google wants to make to their senior customers and user base?**I know there is a simple solution to this problem, but access to solutions through Google are never simple.

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Google Play

Customer service issue
Reported by GetHuman-fleaster
Feb 25th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 27874 others
0 customers following this
Items needed
Email on Account
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Phone Number on Account
Amount Charged

Timeline

GetHuman-fleaster started working on this issue
Feb 25th, 2019 5:30pm
GetHuman-fleaster indicated the issue is not fixed yet.
Feb 25th, 2019 5:33pm