If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-lbffraye may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-lbffraye's own words
Apparently there was some charges on my account in the past two days that are from my grandson's games which are not allowed they can play but they cannot purchase anything and I need to see if I can get that refunded period. And I need to know how to make it impossible for them to make a purchase on the Google Play Store... And if it all possible I would like to speak to a human on the telephone not by email... Please...**********
GetHuman-lbffraye did not yet indicate what Google Play should do to make this right.
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How GetHuman-lbffraye fixed the problem
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