Hi, I am writing to you in the hope that you can reverse charges that my * year old son...

GetHuman-ljmlongl's customer service issue with Google Play from February 2019

2 views
 | 
26455 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman-ljmlongl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ljmlongl's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ljmlongl may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-ljmlongl's own words
Hi, I am writing to you in the hope that you can reverse charges that my * year old son accrued playing merge dragons.*Approximately a month ago my credit card company phoned me, and told me that they had put my credit card on hold because there were some suspicious charges.*They listed them off for me, and as I do not play Google games, I thought they had been fraudulent.*I only have my credit card attached to my Google play so that I can purchase ebooks through playbooks.*I realize it sounds ridiculous to not know that it would be for games too, but I didn't even consider it.*After capital one investigated, they told me what each charge was for... "jewels" in "merge dragons".*While my son has my phone, he usually just takes pictures and*or video, or watches Netflix. *However, he is very intelligent (unlike me apparently), and figured out how to start downloading games. Because they were free, I said it was ok, not thinking he would be clicking on in game ads for pay for purchase things.*The confusion on his part was that he had been previously using one of our old phones which did not have data, nor a credit card linked to it. So on the old phone, he couldn't download extra things, UNLESS they were free. So he assumed if he was able to on this game, that they must still be free too.*If it weren't such a ridiculously large amount, I wouldn't even bother asking you to refund the charges this time... but it totals nearly $***.*I gasped when the woman at capital one told me... I said "they had better be real jewels for that price"...funny, but not so funny.*Anyway, we love Google, use it all of the time, have a Google home, and a couple of minis too. I am hopeful that you will see fit to help us with this, and reverse the charges.*I contacted someone at Google by phone last week, but they told me I had to wait for you to contact me by email within ** hours.*I checked both my hotmail, and gmail accounts, but nothing ever arrived.*Looking forward to hearing from you,*Sincerely,*Feeling pretty stupid,*Laura Raffey.
GetHuman-ljmlongl did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-ljmlongl fixed the problem
We are waiting for GetHuman-ljmlongl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google Play customer problems.
How Do I Report Unauthorized Charges on Google Pay?How Do I Dispute Google Play Charges?Is it possible to get technical support from Google Play?How do I update my account and billing information on Google Play?
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ljmlongl fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-ljmlongl
Feb 17th, 2019 - 8 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 26455 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ljmlongl started working on this issue
Feb 17th 4:16pm