Google Play Customer Service Issues

I'm having trouble accessing my Google account that I purchased through PDA up. I am unable to retrieve my information as I have misplaced the serial code for the full version. I am experiencing issues with it, and would appreciate a call back if you can assist. Thank you. Case ID: [redacted]

I have been mistakenly billed for Pandora's premium services on my account for the past five months. I only have a free app account and have not received nor requested any premium services. These unauthorized charges have led to overdrafts in my personal bank account multiple times, resulting in substantial overdraft fees. I have reached out to Pandora multiple times without success. If this issue persists, I might have to seek legal assistance to resolve it.

I forgot my password for all my Google accounts and can't access my email because I no longer have access to my old phone number. I remember making music purchases on Google Play with my account [redacted] I've been trying to recover my account, which also had a subscription in [redacted]. You can now contact me at [redacted] or on my new number [redacted]. I urgently need help as I have important documents associated with my account. Thank you for your time, and may God bless you. Sincerely, Victor R.

I recently contacted my bank regarding an experience with a loan company that instructed me to purchase Google Play cards, resulting in a loss of £[redacted]. I am a single mother with a 7-month-old baby, and being scammed has left me in a dire financial situation. My bank account is now frozen. I am seeking assistance, hoping for a refund or any possible resolution, as my bank suggested seeking help directly from you. I can provide the card details and email correspondence as evidence.

Hello, I downloaded the software for a 3-day trial on January 29, [redacted]. After 40 hours, I emailed the developer at [redacted] on January 31, [redacted], to cancel my subscription due to compatibility issues with my cell phone. Despite my cancellation request, I was charged for the service on February 01, [redacted]. I sent another email to the developer on February 05, [redacted], requesting a refund of $94.99, but have not received any response. The order details are: Order number: GPA.3[redacted]-5[redacted]4, Order date: Jan 29, [redacted] 2:36:05 PM EST. I can provide copies of the emails if necessary. I did not authorize this charge and adhered to the refund procedure. Thank you, Marion G.

I mistakenly replied to a "do not reply" email address this morning at 8:51 a.m. regarding a Google Play order receipt dated February 11, [redacted]. I am inquiring about this purchase since I did not authorize it and cannot afford it. I have reached out to both Google Play and the game developer, Big Fish Games. Any help with this matter would be greatly appreciated. Thank you for your time and assistance. Have a great day!

I noticed on My T-mobile website that there are unexpected charges on my account related to a HOROSCOPE SVIP MONTHLY subscription through Google Play. This subscription, amounting to $29.99, was inadvertently activated by my daughter. Despite canceling it during the free trial period before the charge date, the subscription fee was still deducted from my account. I have an email confirming the cancellation within the trial period. I request a refund for these unauthorized charges.

I purchased an Equate Blood Pressure Monitor with Bluetooth Access Series [redacted]. After fully charging it, I tried to use the Equate Heart Chart app on my Samsung S9, following the instructions. However, I kept getting ERR/ERR messages when trying to take my blood pressure. I attempted to delete the errors but was unsuccessful. Eventually, I deleted my account, uninstalled the app, reinstalled it, and registered again, but the ERR messages persisted. I am looking for a way to completely reset the app and erase all data so I can start fresh without encountering errors.

I signed up for the Free Trial of Solitaire Tripeaks Journey on January 15, [redacted]. The game indicated that it was free for a week and no charges would apply if canceled before the trial period ended. Despite being informed that the free trial would end on January 22, [redacted], Google charged me the $8.99 subscription fee on January 20, [redacted], according to my bank records. I canceled the trial on January 21, [redacted], before the supposed end date, but I have not received a refund. I contacted the game developer, who directed me to Google Play Customer Service, claiming they did not charge me. However, I cannot find any purchase history of the $8.99 charge. My money has been tied up since January, and I need a prompt resolution.

I encountered an issue with the developers of the War and Peace game. During a recent 7-day event, we were able to collect coins and figurines. I reached out via email to inquire about the exchange rate for the items at the event's conclusion. They informed me that the rate would be 10 gold for each coin and [redacted] greenbacks for each figurine. I dedicated significant time and resources to amass [redacted] coins, which should have equated to [redacted],[redacted] gold. However, on February 12th, two days after the event concluded, they unexpectedly altered the exchange rate, reversing their previous decision. I hold evidence in the form of screenshots of my email correspondence with them confirming the original rate and their subsequent modification. I am seeking a refund for all my in-game transactions. As a customer of eRublic Games, I believe they are responsible for rectifying this situation resulting from their internal miscommunication. Many players, including myself, have been disadvantaged by this sudden change.

I am requesting a full refund for all my purchases on Star Trek Fleet Command. There are several reasons for my request, including updates that make previous purchases useless, various bugs within the game, and the most concerning issue of fraudulent pack sales, specifically the recruitment packs. These packs, priced at up to £[redacted], promise officer recruitment tokens, but most of the officers' abilities are non-functional and do not work at all. Despite having a detailed conversation with support when I began playing, where they acknowledged the issues and assured me they would be fixed, nothing has changed in the past two months. After receiving a refund from Play, I have tried contacting the developer, Scopely, through their website but have not received any response. Feeling deceived, I am now trying to reach out to Google for support, as I have heard from other players in my server who were able to obtain full refunds through them.

I reached out to the Hustle Castle Developer in-game to explain an accidental purchase, which was swiftly denied after two 12-hour inquiries. Although they claimed I received what I paid for, I didn't want the items in the first place, leading to my refund request. Despite not using the items and asking for their removal for a fair refund, I was ignored and denied by a different representative. I am considering escalating this with my bank or making it a legal matter, but I would prefer not to go through such trouble over $20. Thank you for listening, and I hope for your assistance in this matter.

I am encountering an issue regarding a refund from the developer Elex. They closed the Blood Tyrant Android app game in August [redacted] and assured me of a refund within the first month. After providing all the necessary details, including my PayPal/bank account information, I've been waiting for a resolution since August [redacted], constantly receiving the same message: "Sorry, the refund is still not completed. Still under review. We will let you know when the refund is over." Despite numerous follow-up emails, this is the only response I receive. It has been 7 months since August [redacted], and as of February [redacted], I have yet to receive the refund promised. Seeking assistance with this matter. The email for contact is [redacted]/[redacted] Appreciate any help on this issue.

I would like to report a company scam. The company in question is BNLimited Mobile, which offers autotrading services in the cryptocurrency market. Unfortunately, the company has stopped paying its investors and has locked in their capital without prior notice. Despite claiming to be registered in the UK, evidence shows that the owner is based in the Philippines. Many affected members, mainly overseas Filipino workers (OFWs), are considering legal action. They have reported the matter to the NBI and relevant authorities due to the significant amount of money involved, totaling hundreds of millions in peso. We are seeking assistance in identifying the app developer or person in charge of BNLimited Mobile to strengthen our case, as the owner denies involvement with the company. Any help from Google in providing this information would greatly support our efforts. Thank you for your prompt attention to this matter. Best regards, Errad.

My wife was recently targeted by a scammer who tried to convince her to purchase $[redacted] worth of Google cards for a computer protection program. This person instructed her to provide him with the card numbers over the phone. Fortunately, my daughter intervened and prevented her from falling victim to the scam. However, now my wife is left with $[redacted] lost in this scheme, holding onto worthless $[redacted] Google cards. We are both senior citizens on fixed incomes, seeking help to recover the funds. It has been challenging to get any assistance from Google in resolving this issue. We are hopeful that someone can offer guidance or support in recovering the lost money.

I would like assistance with a Google Play card redemption issue I encountered. Yesterday, I bought a $10 Google Play card, redeemed it, and unfortunately, the funds were added to the wrong account. Despite being signed in to the correct account at the time, the money ended up on a different account. This is frustrating as I intended to use the money for in-game purchases on "Mafia City." I have struggled to find a way to address this problem and reach out to Google for support. I am a keen gamer and it is crucial for me to have the funds on the right account. I am seeking guidance on how to rectify this situation. Thank you.

I inadvertently had two unauthorized purchases on my Google Play account on February 10th, [redacted]. My 2-year-old son unknowingly made the $[redacted] purchase while playing with my phone. I usually have a password set up to prevent such incidents, but somehow the purchase went through without one. I managed to get one refund, but later realized there were two transactions. I am aware of the refund policy on one-time refunds but I am willing to return both items. The $6 purchase is not a concern compared to the $[redacted] one. Despite my multiple requests, I have only received generic responses about not meeting refund criteria without any specific reasons. I am willing to return the items and clarify the situation. As a struggling single mom, this unexpected expense is causing financial strain. I kindly ask for clarification on the refund denial or guidance on resolving this issue promptly.

I tried a free trial of Hotspot Shield on Google Play, and I made sure to cancel before it ended to avoid any charges. I sent an email to the developers, but I haven't received a response. I've attempted to cancel through Google Play multiple times over the past two months without success. I just want to get a refund and terminate the service. Contact email: [redacted]

Hello, I am reaching out in the hopes you can assist me with reversing charges accrued by my 5-year-old son while playing Merge Dragons. Roughly a month ago, I was contacted by my credit card company regarding suspicious charges they had put on hold. Not being a Google games player, I initially thought these charges were fraudulent. My credit card is only linked to Google Play for purchasing ebooks via Play Books. Upon investigation by Capital One, it was revealed that the charges were for "jewels" in Merge Dragons. Although my son typically uses my phone for photos, videos, and Netflix and is quite intelligent, he managed to download games and inadvertently click on in-game ads for purchases. This confusion stemmed from him using a phone without data or a linked credit card previously. The total amount is close to $[redacted], which was startling to me. I contacted Google by phone last week, and was advised to await an email response within 24 hours. Despite checking both my Hotmail and Gmail accounts, I did not receive any communication. I am eager for your assistance in reversing these charges. Best regards, Laura Raffey.

Hello, I purchased a $[redacted] ULTRA Station Upgrade Pack a few days ago. The very next day, I was unable to upgrade anything because the cost of upgrades is exceedingly high. The game seems to be malfunctioning and requires significant adjustments. The pack provides 20 million steel, but station parts require 5.5 million, and the upgrades only take 8 hours to complete. Therefore, after spending $[redacted], you are left with nothing to do the following day. Furthermore, the pack includes 3 relocation tokens, which are rare. Unfortunately, I used one token to move next to a player for an attack, only to discover that the player's base was glitched and could not be attacked. As a result, I wasted one token to reach there and another one to relocate elsewhere. Despite Scopely acknowledging the issue, they have declined to refund my tokens. I have lost interest in the game and am requesting a full refund for all my purchases related to it. Thank you, Jason C.