If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2221360's own words
Hello, my name is John Cameron Teese. *My google account is registered under *****@***.com, with a back-up account of *****@***.com*I have been unable to use google play payment services. I receive the error message: "cannot verify my identity". I have sent numerous e-mails with the requested verification documents. All attempts have been unsuccessful. *I would like to purchase new games and updates and unlock level for previously purchased or downloaded games for my children. Please correct this issue or give a phone * where I can talk to a real person who canhelp me to resolve this problem.
GetHuman2221360 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman2221360 fixed the problem
We are waiting for GetHuman2221360 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google Play customer problems.