someone tried to scam my wife out of $****.**. she just got out of the hospital and was...

GetHuman2221311's customer service issue with Google Play from February 2019

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The issue in GetHuman2221311's own words
someone tried to scam my wife out of $****.**. she just got out of the hospital and was not at herself this guy called and tried to sell her a program to protect her computer for, and told her to go get $**** WORTH OF GOOGLE CARDS an call back at ***-***-**** my daughter was setting with my wife and stopped her from giving the man the numbers off the back and told her to weight till daddy got home that sounded like a scam to her and it was. now someone has my wifes $**** and she has * worthless $*** cards and no one will try to hele her get her money back she is ** yrs. old and I am **. We live on a fixed income. IS THERE ANY WAY ANY ONE CAN HELP HER GET HER MONEY BACK? it sounds like GOOGLE kind of has a scam going themselves, some one has her money an she cannot get any results. PLEASE CAN YOU HELP?
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Google Play

Customer service issue
Reported by GetHuman2221311
Feb 16th, 2019 - 8 mons ago
I have an issue with Google Play too
Fixed
Seen by 8 customers so far
Similar issue to 26286 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman2221311 started working on this issue
Feb 16th 1:55pm
GetHuman2221311 indicated the issue is not fixed yet.
Feb 16th 2:00pm