I purchased an $**.** pack from summoners war last night at approximately **** hours. U...

GetHuman2211451's customer service issue with Google Play from February 2019

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The issue in GetHuman2211451's own words
I purchased an $**.** pack from summoners war last night at approximately **** hours. Upon completing the purchase the app crashed and I didn't receive my items. They took my money though. I sent in a ticket and they replied with a troubleshoot. I followed the instructions to no avail. I emailed them again telling them this has failed and I want them to credit my account with my items. No response. This is super stressful please help me out somehow. I have all my proof of purchase.
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I have an issue with Google Play too
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Google Play

Customer service issue
Reported by GetHuman2211451
Feb 15th, 2019 - 8 mons ago
I have an issue with Google Play too
Fixed
Seen by 4 customers so far
Similar issue to 25988 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman2211451 started working on this issue
Feb 15th 2:30am
GetHuman2211451 confirmed the issue is fixed. Hooray!
Feb 18th 2:46am