Before contacting them, items GetHuman-sosich may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-sosich's own words
Hello, I am not good at English and I write using Google Translator. I did not realize that the payment continued without my consent. After checking the charges for the mobile phone in February, I noticed it was paid without consent. At first I thought I was hacking. I received an inquiry about trouble with payment in Google Korea, but only a part of * orders were refunded. After that, I found out that my younger cousin used the game without paying my consent. I do not use this game at all, so I want a full refund, not a partial refund. I would like to ask for a refund because my younger brother can not get paid. I'll be careful not to do this next time.
GetHuman-sosich did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-sosich fixed the problem
We are waiting for GetHuman-sosich to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.