Hi, my name is Mike. Im having trouble syncing a game across * Android devices. **n my...

GetHuman-mike_ram's customer service issue with Google Play from January 2019

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The issue in GetHuman-mike_ram's own words
Hi, my name is Mike. Im having trouble syncing a game across * Android devices. **n my Samsung Android cell phone, I purchased Bejeweled from Google Play. I have filled most spots on the scoreboard and enjoy a free extra ** seconds at the end of each game. **So to keep my devices consistent, I purchased a Samsung Tablet A and downloaded Bejeweled from Google Play believing I would enjoy the same game, scoreboard and extra ** second option as on my phone. Instead, the scoreboard is different, and I have to sit thru advertisements. **Trying to resolve this, I have restarted AND shut down*started up the tablet, ensured I'm logged into my Google account, and uninstalled then re-installed the game but it's the same problem. **I searched using Google to find any way to make this work but keep being led in circles only to have the same problem. I'm frustrated and reaching out for help. **I would appreciate any advice and support.
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Google Play

Customer service issue
Reported by GetHuman-mike_ram
Jan 25th, 2019 - 3 mons ago
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Jan 25th 5:07pm