My six year old grandson forgot his tablet and borrowed mine. When I got it back a hour and ** later he had racked up *** dollars of charges.

GetHuman-fhenry's customer service issue with Google Play from January 2019

9 views | 20083 similar | 0 following
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The issue in GetHuman-fhenry's own words
I am trying to get relief from *** dollars of the *** dollars of charges. ... When he gave me the tablet back I noticed that the game had refused my credit card. I looked up my credit card to find out why there were charges, I thought he was playing a free game. That is what I read when we got the game about whales eating other fish. There were * charges of **.**, * of **.**, * of ** dollars, and several of *.**. My e mail for the account is *****@***.com, and password as I recall Renee****. Purchase Id I suppose is ****, and the phone number on the account is ***-***-**** cell and ***-***-**** home phone. I am asking for some relief from these charges. I don't know what possibly could cost **.** dollars * times or **.** * times. Please tell me what these charges are for, I know nothing about games. I would happily play for the other charges and will see this doesn't happen again. It was a very expensive * *** hours of entertainment and I am sure he didn't know what he was doing.
Relief from the *-**,** dollar charge and *-**,** dollar charges.
My only use of the tablet is to buy books, which I will be continued to do.
no, it just happened tonight.
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Google Play

Google play on ********** Games
Customer service issue
Reported by GetHuman-fhenry
Jan 17th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 20083 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman-fhenry started working on this issue
Jan 17th, 2019 1:28am
GetHuman-fhenry confirmed the issue is fixed. Hooray!
Jan 17th, 2019 1:58am

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