I am a handicap very sick ** year old with heart condition and kidney transplant and ev...

GetHuman-yregla's customer service issue with Google Play from January 2019

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The issue in GetHuman-yregla's own words
I am a handicap very sick ** year old with heart condition and kidney transplant and even a little bit of dementia I was using first my debit card then my credit card half of the times I was not receiving the spins and they were double charging me and I didn't know how to fix it I put a cancelled my debit card now I stopped the credit card so that I could not use it no more I have to use the little microphone cuz I don't know how to spell a right but I need a refund on both my debit card and my credit card I did not receive the spins the game kept on taking them three times faster and not giving me the awards but most of all I was double-charged and did not receive the free spins for from coin Masters I have canceled the debit card please refund my money on my debit card and my credit card I would really appreciate your help I am a sick heart patient this game is very addicting and there's many people that are cheating on the game and when it's my turn to attack they put something on their game where I cannot attack them and they take my spins in my coins please help me I'm a very sick woman my phone number is area code ***** * **** please help
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Google Play

Customer service issue
Reported by GetHuman-yregla
Jan 16th, 2019 - 9 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-yregla started working on this issue
Jan 16th 1:01pm